texhex
starting to spend too much on rocks
Rocks 10 - TexHex 2
Member since August 2023
Posts: 149
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Post by texhex on Sept 19, 2023 21:41:13 GMT -5
Waited for update, until I got the parts and changed the parts. After several emails and quite a few photos emailed, the very nice Lortone representative sent me free replacement shafts. I am far from being a professional handyman, however I had to take apart the entire Lortone to change out both shafts. My machine is up and in great running shape. Let me monitor how the tumbler runs the next few days. I am extremely happy with Lortone customer service.
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iamchris
has rocks in the head
Member since June 2023
Posts: 722
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Post by iamchris on Sept 22, 2023 22:29:49 GMT -5
How did you end up getting a hold of them? Were they just slow to respond to your email?
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texhex
starting to spend too much on rocks
Rocks 10 - TexHex 2
Member since August 2023
Posts: 149
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Post by texhex on Sept 23, 2023 4:43:24 GMT -5
How did you end up getting a hold of them? Were they just slow to respond to your email? The Lortone customer service man responded within hours after I emailed. He sent several emails after the original response. He asked for several different types of photos until he got to the final decision. My opinion about the customer services is they are thorough, focused, and solve issues.
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dillonf
fully equipped rock polisher
Hounding and tumbling
Member since February 2022
Posts: 1,622
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Post by dillonf on Sept 23, 2023 8:31:59 GMT -5
How did you end up getting a hold of them? Were they just slow to respond to your email? The Lortone customer service man responded within hours after I emailed. He sent several emails after the original response. He asked for several different types of photos until he got to the final decision. My opinion about the customer services is they are thorough, focused, and solve issues. Great outcome!
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ronnsrockroundup
starting to spend too much on rocks
Hurry up and wait.
Member since October 2023
Posts: 141
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Post by ronnsrockroundup on Oct 6, 2023 22:44:26 GMT -5
Did you oil the bushings before you ran a batch?
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