swaver101
starting to spend too much on rocks
Whoops
Member since May 2018
Posts: 111
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Post by swaver101 on Feb 13, 2021 22:33:43 GMT -5
Hey everyone, so I bought a new DP Genie V2 a couple years ago, I was the first person to receive it in pre-order. When it arrived there was definitely some things Diamond Pacific overlooked. So they gave me an option, either wait an additional 6-8 weeks, or they would ship me a brand new titan, free of charge, along with 8000, 14000, and 50000 grit wheels. And on top of it, I also got to keep the genie, which only needed some minor fixes. Anyways, my question is, I haven't tried to use the side disks yet. I tried to this afternoon, and the geyser they give you with it, doesn't work. I was hoping someone has this machine, and knows what I'm talking about. I'll attach some photos, so you can see what I'm talking about. My issue is, the geyser cannot sit in the tray of water, and spray water at the flat disk. No water comes even close to touching the disk. I can take the top shroud off(but that sounds like it will be a bad mess waiting to happen) Also, if I do try moving the bottom tray (and top shroud) as far to the one side as I can, so I have a chance at getting the base for the geyser close to the right spot, the wheel touches cover. Anyways, thanks in advance for your time and help!
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hummingbirdstones2
fully equipped rock polisher
Vince A., 1958-2023
Member since August 2018
Posts: 1,461
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Post by hummingbirdstones2 on Feb 13, 2021 23:56:25 GMT -5
Oh boy, it looks like the clearances are a little tight there, eh?
Are the sides of the shrouds not removable on that unit? The sides are just screwed onto our (old) Genie shrouds. Sliding the pan over as you showed in your photo shouldn't be a problem with those big heavy pans. If it is, a small bungie cord to strap it down to the baseplate should secure it.
We have one of those geysers here, but the base is different from what you have there.
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swaver101
starting to spend too much on rocks
Whoops
Member since May 2018
Posts: 111
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Post by swaver101 on Feb 14, 2021 5:20:23 GMT -5
The side shrouds are the same as the genie.
But with the sides off and the pan sitting off center, to the left, where the wheels barely have any clearance, there is still no way that I can see to make the water hit the disk with the supplied disk geyser. Even bending the vertical Cooper tube won't work.
I feel like I'm either missing something stupid simple or the watering system that was shipped, doesn't work.
Geyser has no room to stand up in front of the disk. Even if it could, it's way too short.
Move the water pan more than an inch, the wheel(s) rub.
The geyser does not work, unless it's base is flat in the water. (The way I'm holding it in the photo won't work.)
Is the geyser you're talking about for the genie or the titan? The geyser that came with my genie is different than the Titan.
** Unless someone has a better idea, I'm going to try and find the right size copper tube, and exchange if for a longer one, with a proper bend in it, and see if it works.
***But I'm still hoping someone here who has a titan and uses the side lap disk can give me the answer!
Thanks
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hummingbirdstones2
fully equipped rock polisher
Vince A., 1958-2023
Member since August 2018
Posts: 1,461
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Post by hummingbirdstones2 on Feb 14, 2021 10:15:45 GMT -5
Sorry - I missed that the hoods are mounted to the trays.
The disc geyser we have comes out of the base at angle similar to the way you're holding that one in the last photo. We haven't used it because we have the extra shaft adaptors with the 8K, 14K, 50K setup.
If DP can't supply something that works, or the secret solution to this problem, I'd also be building one.
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Post by stardiamond on Feb 14, 2021 10:47:14 GMT -5
I only have a Genie but I use side laps. Usually an 80 grit to flatten uneven bottoms. I rough grind using the 80 grit wheel rotating the stone against the wheel and then the 80 grit lap to finish the job. Stone in one hand and spray bottle in the other. Finer grit grinding and sanding is done on the wheels using a circular or figure 8 motion.
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hummingbirdstones2
fully equipped rock polisher
Vince A., 1958-2023
Member since August 2018
Posts: 1,461
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Post by hummingbirdstones2 on Feb 14, 2021 11:20:50 GMT -5
Robin found a photo of what appears to be the current Titan geyser. It's basically an aquarium pump with some loc-line tubing on it.
It was on back-order (from DP) at the reseller website she found it on. I'd say "they owe you one...".
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Post by hummingbirdstones on Feb 14, 2021 11:54:33 GMT -5
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swaver101
starting to spend too much on rocks
Whoops
Member since May 2018
Posts: 111
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Post by swaver101 on Feb 14, 2021 12:43:57 GMT -5
Oh wow! Now that looks exactly like what I'm after! Except... I still really want to know why Diamond Pacific would supply such a piece of junk for an almost $5000CAD machine, that doesn't actually work, at all.... Like, not even close!
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Post by hummingbirdstones on Feb 14, 2021 13:19:20 GMT -5
Oh wow! Now that looks exactly like what I'm after! Except... I still really want to know why Diamond Pacific would supply such a piece of junk for an almost $5000CAD machine, that doesn't actually work, at all.... Like, not even close! I don't know. Honestly, have you talked to Don? Why don't you call or email him and just ask him to send you that if he has it in stock (for free)? You can email him at don(at)diamondpacifictools.com.
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Post by stardiamond on Feb 14, 2021 14:08:34 GMT -5
Oh wow! Now that looks exactly like what I'm after! Except... I still really want to know why Diamond Pacific would supply such a piece of junk for an almost $5000CAD machine, that doesn't actually work, at all.... Like, not even close! The product is not designed specifically for the Titan. The plus is that they are offering a product that solves a problem. The minus is that it ix relatively expensive and I don't expect it to work as well as a Titan Geyser. A far better product would be a stand with a pivoting head that would accept a DP geyser. The alternative would be make your own with a coat hanger and duct tape.
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Post by hummingbirdstones on Feb 14, 2021 14:42:32 GMT -5
Oh wow! Now that looks exactly like what I'm after! Except... I still really want to know why Diamond Pacific would supply such a piece of junk for an almost $5000CAD machine, that doesn't actually work, at all.... Like, not even close! The product is not designed specifically for the Titan. The plus is that they are offering a product that solves a problem. The minus is that it ix relatively expensive and I don't expect it to work as well as a Titan Geyser. A far better product would be a stand with a pivoting head that would accept a DP geyser. The alternative would be make your own with a coat hanger and duct tape. The Titan geyser has 2 spitters. That won't work for the side disc. I personally don't think it's all that expensive, but if DP replaces the side disc geyser that doesn't work with this instead, it's a win-win in my book.
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Post by stardiamond on Feb 14, 2021 14:46:50 GMT -5
Why won't it work? It sprays water. It needs to be on a stand with a water supply. The spray bottle works fine for me.
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hummingbirdstones2
fully equipped rock polisher
Vince A., 1958-2023
Member since August 2018
Posts: 1,461
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Post by hummingbirdstones2 on Feb 14, 2021 15:47:14 GMT -5
swaver101 - Since you got the first V2 it looks like a case where the shipping schedule got ahead of the design team. I don't understand how anyone would have thought the vertical orientation of that thing you got would work, either.
stardiamond - If the spitters for the wheels would "work" they wouldn't have bothered with offering an alternative for the heads to begin with. I'm glad your spray bottle works fine for you. Spray away.
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Post by stephan on Feb 15, 2021 1:27:31 GMT -5
Why won't it work? It sprays water. It needs to be on a stand with a water supply. The spray bottle works fine for me. Exactly. My Genie doesn’t even have a side geyser. A spray bottle works great, especially when you’re onto the polishing grits. I have the 100k Diamond grit already mixed with the water in the spray bottle. Not sure I would complain about anything if I got a free upgrade to a Titan, and to keep the originally phased shine as well. I’d be happy as a lark, as there is no way I could ever afford the Titan.
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Post by stardiamond on Feb 15, 2021 11:54:13 GMT -5
It's been a long time. I am pretty sure I tried to use a genie geyser as a side geyser. With the hood removed the tray can be slid to the right and there were plastic blocks that allow a slight tilt to the geyser and would put some water on an end lap. The issue is that the geyser must be in water to work and tilting it effects that.
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swaver101
starting to spend too much on rocks
Whoops
Member since May 2018
Posts: 111
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Post by swaver101 on Feb 15, 2021 18:01:01 GMT -5
Why won't it work? It sprays water. It needs to be on a stand with a water supply. The spray bottle works fine for me. Exactly. My Genie doesn’t even have a side geyser. A spray bottle works great, especially when you’re onto the polishing grits. I have the 100k Diamond grit already mixed with the water in the spray bottle. Not sure I would complain about anything if I got a free upgrade to a Titan, and to keep the originally phased shine as well. I’d be happy as a lark, as there is no way I could ever afford the Titan. I hope you don't think I am complaining at all! I just legitimately thought I was doing something wrong with the geyser they sent. My thinking is, why would they send something that just does no work at all? I had a huge reply typed out to everyones replies on this thread, but something happened and it got deleted. Part of it was saying, how amazing Diamond Pacific has been to work with! Awesome customer service. Friendly staff! Very helpful! The machines themselves speak for themselves with the great build quality, and long lasting machines. And to be honest, I was astonished to receive an upgraded machine! I figured some new wheel covers at most. But it would have been another 6+ weeks before I got them apparently, and I had already waited like 12 weeks since I paid for my pre order, before I received it. Then on top of that, we had some communication errors, (which I believe) was due to someone leaving there job and someone new taking over. Anyways, I hope nobody thought I was complaining, just trying to figure out how to use one of the accessory that came with my machine.
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Post by stephan on Feb 15, 2021 18:52:09 GMT -5
Exactly. My Genie doesn’t even have a side geyser. A spray bottle works great, especially when you’re onto the polishing grits. I have the 100k Diamond grit already mixed with the water in the spray bottle. Not sure I would complain about anything if I got a free upgrade to a Titan, and to keep the originally phased shine as well. I’d be happy as a lark, as there is no way I could ever afford the Titan. I hope you don't think I am complaining at all! I just legitimately thought I was doing something wrong with the geyser they sent. My thinking is, why would they send something that just does no work at all? I had a huge reply typed out to everyones replies on this thread, but something happened and it got deleted. Part of it was saying, how amazing Diamond Pacific has been to work with! Awesome customer service. Friendly staff! Very helpful! The machines themselves speak for themselves with the great build quality, and long lasting machines. And to be honest, I was astonished to receive an upgraded machine! I figured some new wheel covers at most. But it would have been another 6+ weeks before I got them apparently, and I had already waited like 12 weeks since I paid for my pre order, before I received it. Then on top of that, we had some communication errors, (which I believe) was due to someone leaving there job and someone new taking over. Anyways, I hope nobody thought I was complaining, just trying to figure out how to use one of the accessory that came with my machine. No, that was more aimed at you getting the advice telling you to call for a free one (to me, THAT would be a complaint). I think people may have missed the part of the post where you said that DP did you right by basically gifting you the machine. If I were in your shoes, I'd probably provide feedback to DP (I imagine they would want to hear it), and knowing them, they'll probably provide you with a solution. I've only called DP once, and it turned out that the person I reached was answering his personal phone on his day off!!
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Post by hummingbirdstones on Feb 15, 2021 19:49:39 GMT -5
stephan, I did misread the part where they sent the Titan to compensate for the new Genie (that was bought).
I still think that swaver101 should let DP know about the design deficiency of the geyser for the Titan. It would be good for them to know. I would call or email Don and ask if they have that other style available to purchase and let him know why. They would want to know so they can fix it for the future.
I have always found Don to be extremely helpful and generous with his time and with donations of equipment to clubs (including ours). He even gives vendors at shows a discount on products. It's a family business and it has to be pretty stressful for him during this pandemic crap keeping his head above water.
swaver101 - nobody thought you were complaining.
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Post by stephan on Feb 15, 2021 23:12:18 GMT -5
stephan , I did misread the part where they sent the Titan to compensate for the new Genie (that was bought).
I still think that swaver101 should let DP know about the design deficiency of the geyser for the Titan. It would be good for them to know. I would call or email Don and ask if they have that other style available to purchase and let him know why. They would want to know so they can fix it for the future.
I have always found Don to be extremely helpful and generous with his time and with donations of equipment to clubs (including ours). He even gives vendors at shows a discount on products. It's a family business and it has to be pretty stressful for him during this pandemic crap keeping his head above water.
swaver101 - nobody thought you were complaining. Absolutely agree. They’ll want to know how to improve. I was just (inelegantly) advising against asking for anything, especially with recognizing that he has to be struggling, too.
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Post by rockjunquie on Feb 16, 2021 8:22:16 GMT -5
I doubt this is helpful but my genie came with a little wedge shaped holder for a geyser to point at the spin on. I never use it, though. I slide the tray over as far as I can and hold the geysers in place under it. A lot of water hits the stone and wheel that way and I also spray water on it.
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