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Post by mohs on Oct 7, 2022 8:53:10 GMT -5
James, probably stumbling into something I have no good sense of
Butte doesn’t the 3rd party (freight company) have some accountability?
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Post by jasoninsd on Oct 7, 2022 8:57:30 GMT -5
jamesp - When I said I could "hear them", I was referring to the sound money makes - "CHA-CHING". However...after reading the headache you're going through with that customer, it would appear that particular one didn't make as loud of a "Cha-ching" sound! Sheesh! After seeing the picture of the damage, I really don't see $500 worth of damage...but the "damage" could be greater if she doesn't seem to get her way. I think a maximum of $20 would buy a 3-pound hammer if one isn't already available. I get ya. Yea, these are a 1 out of 100 event Jason. Cost of doing business... On Etsy reviews count for a lot. People follow, if model B is selling well(they can see past sales)then model B will continue selling. If model C gets a bad review it may take months before model C starts selling again. There are plenty of reasons to file complaints but rarely are they more legitimate issues due to my failure of responsibilities. Most complaints are based on someone's bad mood or need for a fight go figure.Hmmm...sounds like you just described my wife! LOL
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jamesp
Cave Dweller
Member since October 2012
Posts: 36,158
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Post by jamesp on Oct 7, 2022 9:53:30 GMT -5
James, probably stumbling into something I have no good sense of Butte doesn’t the 3rd party (freight company) have some accountability? 100% accountability. Not sure she saw it that way ! Estes Freight accepted and insured my crating method at the start. Butte, it behooves one to look after the freight company if they give you the big guy discount. Freight is #1 cost. They can charge $500 to fill a half of a 50' trailer, or charge you $500 for a single 4' x 4' pallet. Estes knows I rarely file even though clients call them when a damaged shipment comes in. Estes knows I fix the damages instead of filing and get discount. The freight rep keeps up with all this soap opera nitty gritty. Great respect for the freight industry. don't see how they do what they do Ed.
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jamesp
Cave Dweller
Member since October 2012
Posts: 36,158
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Post by jamesp on Oct 7, 2022 9:54:50 GMT -5
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Post by jasoninsd on Oct 7, 2022 12:49:44 GMT -5
Just ran across this! LOL
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jamesp
Cave Dweller
Member since October 2012
Posts: 36,158
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Post by jamesp on Oct 7, 2022 13:33:57 GMT -5
Just ran across this! LOL Healin ribs gone bad again, bout cracked up and fellout. That was brilliant. Just think about how many different fishing rods could fit that suggestive description format. I guess I'm supposed to behave and stop here Jason .
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jamesp
Cave Dweller
Member since October 2012
Posts: 36,158
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Post by jamesp on Oct 8, 2022 7:10:13 GMT -5
Fire pit client made happy. She should be, she came out well.
"Thank you, I am going to try following your suggestions and appreciate the refund and good faith efforts to help. I have received the notification from Etsy of the refund. All my best, Rosey".
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jamesp
Cave Dweller
Member since October 2012
Posts: 36,158
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Post by jamesp on Oct 8, 2022 7:36:17 GMT -5
This is one of three companies I buy fire pit bowls(tank heads)from. They have serious pressing machines making steel bowls up to 16 feet in diameter and 2 inches thick. www.bakertankhead.com/
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