Deleted
Deleted Member
Member since January 1970
Posts: 0
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Post by Deleted on Jan 30, 2024 15:35:48 GMT -5
It is unavoidable to not buy Chinese manufactured products. I was watching the mini series 'Blackberry' and the company was reluctant to move manufacturing to China. They did and all the phones were defective. Agreed, but I can still whine about it, and I will. I can't even imagine how hard John and Sherman have to work, micromanaging every step of the operations over there, just to get a marginally acceptable product off the lines. I got to see some of the first absolutely horrible "show demo" machines in Quartzsite when they were starting up, and then last summer looked at 2 new saws a friend bought from them, and what they have done is pretty amazing. But the reports of that one that slipped by their QA still come in, of course from my 40 plus years in manufacturing I know the screwups are often all the feedback you ever get. At this point, I would only recommend HP machines to people who are very handy and already have the ability to do welding and fabrication because if you buy something from them and there is an issue with it, you will 100% be on your own. The following is an on the record conversation I had with the CEO, John Rowland. This is regarding someone I know that purchased a new saw from them, which was leaking.  That said, right now, I would still buy from them because I cannot buy the raw materials from the steelyard and fabricate a 24" saw to the same level as what they produce for cheaper after all is said and done but since I have own all the metal working tools already I can buy from them and know that I repair the machines when they show up broken. Edit: JB Weld is not a proper long-term solution to a saw that leaks. |
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Post by chris1956 on Jan 30, 2024 16:40:40 GMT -5
Agreed, but I can still whine about it, and I will. I can't even imagine how hard John and Sherman have to work, micromanaging every step of the operations over there, just to get a marginally acceptable product off the lines. I got to see some of the first absolutely horrible "show demo" machines in Quartzsite when they were starting up, and then last summer looked at 2 new saws a friend bought from them, and what they have done is pretty amazing. But the reports of that one that slipped by their QA still come in, of course from my 40 plus years in manufacturing I know the screwups are often all the feedback you ever get. At this point, I would only recommend HP machines to people who are very handy and already have the ability to do welding and fabrication because if you buy something from them and there is an issue with it, you will 100% be on your own. The following is an on the record conversation I had with the CEO, John Rowland. This is regarding someone I know that purchased a new saw from them, which was leaking. That said, right now, I would still buy from them because I cannot buy the raw materials from the steelyard and fabricate a 24" saw to the same level as what they produce for cheaper after all is said and done but since I have own all the metal working tools already I can buy from them and know that I repair the machines when they show up broken. Edit: JB Weld is not a proper long-term solution to a saw that leaks. Wow. I haven't used JB Weld in many years but I agree that doesn't sound like a long term solution to me expecially with the vibrations that a saw generates.. If you use it, make sure you read the directions closely and get every trace of oil and anything else off the metal before applying it. |
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mgroothuis
starting to spend too much on rocks
Member since November 2022
Posts: 167 
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Post by mgroothuis on Feb 20, 2024 19:46:13 GMT -5
I’m pretty impressed. I just got a call from Highland Park. They’re going to modify the design of the saw to actually weld across that entire back seam, rather than sectional spot welds. This will completely stop the leaking. In the meantime, they’re going to send me some sealant to go underneath that edge.
Back in January, I sent them a “complaint” email about the subject and they’re taking the honest steps to make it right. Good on them. I expressed how appreciative I was. That’s pretty good customer service.
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khara
fully equipped rock polisher
Member since September 2022
Posts: 1,979
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Post by khara on Feb 20, 2024 20:29:52 GMT -5
Glad they are fixing it. It’s weird though. It’s like the design wasn’t tested, which I can’t believe is actually the case. I’m wondering if the welders simply aren’t consistent with the locations of their skip welds. Perhaps some welds already did land directly in line with the blade and those saws had no problems. And others had the welds landing adjacent to the blade and thus leaked. A full length weld will make for a better product. It’s likely that’s how it was designed initially and then the Chinese manufacturer decided to change them to skip welds. I see changes like this all the time that people don’t realize will cause problems later.
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