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Post by johnjsgems on Oct 11, 2013 16:25:43 GMT -5
The serial number will be on the saw not the motor.
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Post by deb193redux on Oct 11, 2013 23:27:18 GMT -5
I can't believe that they had not heard of this before.
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Post by Rockoonz on Oct 12, 2013 0:55:11 GMT -5
I wonder if customer (no) service has been instructed to act surprised whenever they get a complaint. I would imagine with that colossal of a manufacturing error they are in major damage control mode right now. After the run or substandard 301 blades this could ruin their reputation. I wonder how the blade could be centered in the slot? Sheltie can you post a pic or 2 of the entire saw? I cannot imagine how something that far out of spec could escape a competent manufacturing facility. I assume they were made in China.
Lee
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sheltie
freely admits to licking rocks
Member since January 2012
Posts: 982
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Post by sheltie on Oct 12, 2013 8:23:16 GMT -5
I wonder if customer (no) service has been instructed to act surprised whenever they get a complaint. I would imagine with that colossal of a manufacturing error they are in major damage control mode right now. After the run or substandard 301 blades this could ruin their reputation. I wonder how the blade could be centered in the slot? Sheltie can you post a pic or 2 of the entire saw? I cannot imagine how something that far out of spec could escape a competent manufacturing facility. I assume they were made in China. Lee Lee, I'm not trying to get out of taking a picture, but if you Google BD 10 trim/slab saw it will give you a picture of my saw. The blade is centered in the slot perfectly, just that the housing for the splash guard is offset. Amazingly, BD told me that the saw was made in CA with components from other vendors. The blade is made in Korea. So far customer service has been ok although I admit they seem to be slightly off putting about exchanging the saw. So far I accept their word that they have no saws in inventory and are awaiting parts to they can assemble one. Denny
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Post by Rockoonz on Oct 12, 2013 9:52:12 GMT -5
Personal curiosity only, not a big deal. The reason I ask is having worked in a tool and die shop for a considerable part of my life I understand the manufacturing process. I went to the barranca site and looked at how the top hinges up to clean, that tells me that there was some major error during either the casting process or machining the castings. Should have never left the building.
Lee
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sheltie
freely admits to licking rocks
Member since January 2012
Posts: 982
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Post by sheltie on Oct 12, 2013 14:17:22 GMT -5
Personal curiosity only, not a big deal. The reason I ask is having worked in a tool and die shop for a considerable part of my life I understand the manufacturing process. I went to the barranca site and looked at how the top hinges up to clean, that tells me that there was some major error during either the casting process or machining the castings. Should have never left the building. Lee No argument from me on that. I'm really surprised that they sent it on. The BD guy told me that it was tested and quality controlled at the factory and it all worked perfectly. So now they are supposedly trying to figure out what happened. While that may be true, I find it incomprehensible how they possibly could've missed the offset. There are way too many metaphors I could use to describe it but it happened and that's that.
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sheltie
freely admits to licking rocks
Member since January 2012
Posts: 982
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Post by sheltie on Oct 21, 2013 15:15:37 GMT -5
Just when I thought things couldn't possible get more ridiculous... After talking on the phone several times with both Kingsley North (where I bought my saw) and Barranca Diamond, BD agreed to exchange my saw for another one (hopefully this one has been manufactured correctly!). BD sent me an empty box (I threw the original out right after I unpacked the saw knowing that the saw was ok, NOT!) and additional packing in order to send it back to them. We packed it mid last week and FedEx came to pick it up using the RMA that BD provided. All was going smoothly. So there I am in the garage this afternoon, blissfully slabbing away with my 16" saw and here comes the FedEx man. Boy was I impressed that BD turned the saw around so quickly. I took it into the house so I could unpack it and place it in the hobby room when I noticed that the box looked eerily familiar. All the tape that I put on it was still in place. Not only still in place, but never touched! Someone, either FedEx or BD simply turned the package around and sent it back to me - untouched! WTF,O? So now it is in my vestibule awaiting another pickup by FedEx to return to BD. Hopefully this time it will arrive there and be exchanged for another new one. I have no idea which of the two parties, BD or FedEx is to blame because there are more stickers with addresses on it now than when it left here. I just hope that someone gets their act together. If this wasn't so funny I'd really be upset!
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grizman
freely admits to licking rocks
Member since July 2011
Posts: 878
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Post by grizman on Oct 21, 2013 16:03:47 GMT -5
Sheltie,
I very good friend of mine told me on several occasions that "Nothing is easy." The older I get, the more I recognize this fact. If there is ANY possible way that something can go wrong, you better count on it!
Sorry to hear that you have been stung by the old adage. I hope that they eventually get it settled in your favor.
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