i got a email the other day and it was just like a ebay email and it said i needed to refresh my info it asked for everything cc---- password i sent it to ebay and they said it was a phony
Thank you for contacting eBay's Trust & Safety Department about an email
you received from an address that includes "@ebay.com" but may not be an
authentic email from eBay. We will investigate this situation
immediately.
There have been cases where people have attempted to gain access to an
eBay member's personal information by sending "spoof" emails. Spoof
emails intentionally give the false impression that they have been sent
by eBay to solicit people to provide their account information.
Based on your inquiry to eBay's Trust and Safety Department, the email
you received was likely a spoof. eBay is very concerned about spoof
email and is taking prompt action to address the issue. If you think you
may have entered personal information into a spoof site, you should
review the Web page listed below:
pages.ebay.com/help/confidence/problems-identity-theft.htmlThis eBay Help page contains detailed information about the following
steps:
1. Change your eBay password and email account password
Periodically changing your password is one of the most effective ways to
maintain security on any Web site. If you think there is a possibility
of a breach in your account security, we strongly suggest that you
change your password immediately.
2. Forward the email to spoof@ebay.com
If you haven't already done so, please forward a copy of the email,
(which includes the full header), to spoof@ebay.com. Forwarding the
email will help us investigate the matter more quickly. Please do not
forward the email as an attachment or alter the subject line in any way.
For more information on how to identify a header, please visit:
pages.ebay.com/help/basics/information.html3. Protect your identity
If you entered information such as your social security number or credit
card numbers into a Web site that you were directed to visit via a
spoofed email, you need to take immediate action to protect your
identity. The following Web sites have valuable information on the steps
you should take to protect yourself:
eBay Help:
pages.ebay.com/help/confidence/problems-identity-theft.htmlU.S. Government ID Theft Site:
www.consumer.gov/idtheft/victim.htm BBB ID Theft Site:
www.newyork.bbb.org/identitytheft/newscams.html4. Secure your computer
Be sure to keep your operating system, Web browser, and virus detection
software up to date. Microsoft has issued a security update for Internet
Explorer software to mitigate the possibility of a malicious person
creating a link to a deceptive (spoofed) Web site that displays the
address, or URL, of a legitimate Web site in the Status bar, Address bar
or Title bar.
If you use Internet Explorer, we strongly encourage you to go to
www.microsoft.com, click on Windows Update, and follow the prompts. In
addition, periodically update your anti-virus software and scan your
computer for viruses.
To help our members better protect themselves from spoof Web sites, we
have developed a new feature for the eBay Toolbar called Account
Guard. Account Guard includes an indicator of when you are on an eBay
or PayPal Web site, buttons to report fake eBay Web sites, and a
password notification feature that warns you when you may be entering
your eBay password into an unverified site. To learn more about the eBay
Toolbar with Account Guard, open a new browser and type
www.ebay.com/ebay_toolbar into the address bar. Note that eBay will
never send you an email that includes a download as an attachment or a
link that goes to a page with a download.
We will contact you once our investigation is complete or if we need
more information. In order to dedicate resources to investigating this
type of situation, please submit any other questions or concerns through
our Help System, which can be accessed by clicking on the Help button at
the top of any eBay page.
*Please do not respond to this email, as your reply will not be
received. If you need to contact us again, please use the eBay Help
system.
We appreciate your efforts to keep eBay a safe marketplace.
Regards,
eBay Trust & Safety Team