spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Dec 28, 2006 16:17:04 GMT -5
Has anyone bought from here?
Dec. 15th i ordered and paid for a SC wheel from them. Ten mins later I ordered a router speed controller from someone else. I have had the speed controller for about a week now, but no sign of the wheel. At first I thought well they must be in ID. or WY. and the snow slowed things down, but I checked and found they are in NJ. I tried to call and got a leave a message recording. I am starting to get concerned.
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Post by krazydiamond on Dec 28, 2006 16:22:33 GMT -5
never heard of them before, have you tried e-mailing them about your order?
"Send us E-Mail with your questions or comments to amlap@amlap.com for a prompt reply on any problems you're encountering with faceting, cabbing, polishing, cutting etc. or comments about this site."
KD
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Dec 28, 2006 17:08:21 GMT -5
I did earlier today, also on the phone but no answer yet.
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Post by deb193 on Dec 28, 2006 17:44:06 GMT -5
I have gotten saw blades twice. Their prices are low, but it is verymom & pop and mot items are drop shipped. SO I ordered the blade form them, and specified Priority, but it got drop shipped grom Graves and came UPS. Som honest but slow. Sometime things get backordered by the drop shipper. I decided that the $5 savings was not worth it.
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Dec 28, 2006 19:37:08 GMT -5
I am afraid I have to agree. I rate them 2 broken Cabochons. Will order another from someone else.
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Post by rockds on Dec 28, 2006 21:36:41 GMT -5
I found customer service beats low prices any day of the week and twice on Sundays
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Dec 28, 2006 21:56:33 GMT -5
I started to order one from Arrowhead a bit ago, but decided to give them two more days to either bloody respond or for it to arrive. It is too bad, they had things that I thought I could get all in one place.
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Dec 29, 2006 13:49:26 GMT -5
I checked paypal history and found the money unclaimed. So nothing has been done in two weeks. I sent another email canceling the order and requesting a fefund. Ordered from Arrowhead.
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Zoran
freely admits to licking rocks
Member since September 2005
Posts: 880
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Post by Zoran on Dec 29, 2006 15:18:22 GMT -5
This is my experience with amlap:
Amlap to me (September 10th):
The total cost for your order is $271.17. Shipped via Air Parcel Post,
insured, to Serbia.
Me to Amlap (September 18th):
I was wandering what is the status of my order. I don't have any
information about it since I send you my credit card number 7 days
ago. Thank you.
Sincerely,
Zoran Miladinovic
Amlap to me (September 18th):
We have all your order information. The Lortone arbor will be available to
ship about 10/1/2006. Nothing will be charged to your card until then. Thank
you for your order!
Linda
ALW Customer Service
Me to Amlap (October 7th):
Dear, amlap
Please, cancel my order. There is one month since I ordered and you
still didn't shipped it to me. My cancellation is probably redundant but
anyway...
Regards,
Zoran Miladinovic
So, although this wouldn't make it any easier to you, you'll know that you are not the only one (and everybody else).
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Dec 29, 2006 20:32:29 GMT -5
I just hope this will clue someone else in about them.
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rollingstone
starting to spend too much on rocks
Member since July 2009
Posts: 236
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Post by rollingstone on Dec 30, 2006 2:28:49 GMT -5
I've never dealt with these folks, but I think they have been painted a bit harshly in this thread. They may be slower than people would like, but they seem to be honest, sell at a bargain price, generally respond to inquiries promptly, and haven't ripped anyone off. As a mom and pop operation, it isn't surprising to me that they are a bit slow over the Christmas period. Heck, I just received a package from one of the major rock sellers on ebay that took 32 days to arrive after I paid them.
American Lapidary Wholesalers doesn't seem like the best choice for those in a rush, but for folks who can wait a bit to save some dollars, I haven't seen anything here that should scare anyone.
-Don
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Dec 30, 2006 9:02:58 GMT -5
"generally respond to inquiries promptly" They did not respond to me in any way. The phone calls I left on the answering machine were polite as were the emails I sent, not one word back. Any kind of response would have been helpful. All I wanted to know was if it had been shipped.
Ok, maybe "to bloody respond" was a bit harsh. I did not mean it to sound like that.
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rollingstone
starting to spend too much on rocks
Member since July 2009
Posts: 236
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Post by rollingstone on Dec 30, 2006 13:08:33 GMT -5
Hey Spike, I'm not trying to start an argument here or anything, I was just basing the "generally reply promptly" comment on the fact that they responded to Zotika's email the same day, and from the timeline above it looks like you phoned them on Dec. 28, then cancelled your order the next day when they hadn't responded. Since folks say they are a mom and pop business, I suspect they are probably closed down for the Christmas through New Year's period, so don't even know yet that you were trying to get in touch with them. Since I sometimes use this board to decide whether or not to do business with a seller, I just wanted to make it clear that they don't appear to be a "bad" or "ugly" seller (as in the title of this board), but can maybe be a bit slow, so aren't the best choice for folks in a hurry, but aren't dishonest or cheats or anything like that.
-Don
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Post by cina on Dec 30, 2006 13:15:35 GMT -5
I have a little bit to say hope I am not over stepping but if they are a Mom and Pop maybe it is worth a little bit more time to support them over a big INC I have found Rock hounds to be pretty patient people so what is a few more days to save the small guy?  |
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Dec 30, 2006 20:09:08 GMT -5
I don't remember the date I called the first time, it was not about the order, but I had a question about something else explained that I was going to buy it the next order but needed to know which one. But I felt like I was being blown off with no response and no one but me really cared. I got the impression they were a mom and pop from the answering machine when I called to check on the order, and I would spend more at a place like that than elsewhere, but I need to be told something, anything. If it's on me and I am wrong then I am.
I put the subject back as it started.
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Post by deb193 on Dec 31, 2006 0:05:55 GMT -5
ALso, I don't think any lapidary supplier is big INC. I think most outfits would have 10-30 employees.
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Jan 8, 2007 21:37:46 GMT -5
Just a quick update, I got my first communication from them today telling me that they had no record that I had ordered anything. It was through thier website, and I had picked the paypal option which took me to paypal to finish payment which I did (it is still unclaimed and in limbo). So I really don't know what to think.
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spacegold
has rocks in the head
Member since September 2006
Posts: 732
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Post by spacegold on Jan 21, 2007 18:07:13 GMT -5
Well, I've seen enough to convince me that they are not worth the risk. Thanks for posting, Spike. When you compare this thread to the Rock Shed postings, there is no contest.
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Post by ladyt on Jan 21, 2007 18:58:49 GMT -5
Spike - cancell the payment through paypal. Buy them somewhere else. Tonja  |
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spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on Apr 3, 2007 19:59:03 GMT -5
Mom and pop or not, four months is a long time to wait for a
order confirmation.
This evening they requested I pay through paypal after saying
in January they did not recieve my order. Are you Bloody kidding me? And that is how I responded.
Spike
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