Highland Park 10 inch slab saw woes - the saw is running

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rockjunquie Global Moderator Member since March 2012 Posts: 34,990	Highland Park 10 inch slab saw woes - the saw is running Apr 21, 2021 14:51:21 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by rockjunquie on Apr 21, 2021 14:51:21 GMT -5 Guys, please be mindful of netiquette. If you have a beef, take it off the board in PM.

stardiamond gets rocks for Christmas Member since July 2007 Posts: 6,086	Highland Park 10 inch slab saw woes - the saw is running Apr 21, 2021 18:28:15 GMT -5 rockjunquie, Brian, and 1 more like this Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by stardiamond on Apr 21, 2021 18:28:15 GMT -5 The owner of the company called me and we had a pleasant conversation for over an hour. He's a lapidary guy.
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bazzie
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Member since April 2023
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Highland Park 10 inch slab saw woes - the saw is running Apr 26, 2023 10:38:59 GMT -5

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Post by bazzie on Apr 26, 2023 10:38:59 GMT -5

Yes, Highland Park Lapidary's equipment is fabricated in China. But one of the two owners lives in China and manages the shop. As an engineering-type, the view my 10-in trim saw as being very well designed and fabricated.

I don't like purchasing Chinese products, but some of the largest US and European industrial company have fabrication facilities in China. Blue-chip, S&P 500 and Dow Jones Index companies should produce top-quality products. No, HP Lapidary is not in this category; but it is my opinion, based on my one saw, that it is excellent equipment.

Rockoonz
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Member since August 2009
Posts: 11,472

Highland Park 10 inch slab saw woes - the saw is running Apr 27, 2023 4:27:51 GMT -5 oregon and Son Of Beach like this

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Post by Rockoonz on Apr 27, 2023 4:27:51 GMT -5

New user, first post?
Welcome to the board, might be good to introduce yourself and show us that you are here for more than damage control from the bad reports surfacing all over social media on recent batches of HP equipment.

“You preachers of equality, the tyrannomania of impotence clamors thus out of you for equality: your most secret ambitions to be tyrants thus shroud themselves in words of virtue. Aggrieved conceit, repressed envy—perhaps the conceit and envy of your fathers—erupt from you as a flame and as the frenzy of revenge.”
—Friedrich Nietzsche

Peruano driving up their electric bill Heads Up! Member since March 2011 Posts: 2,429	Highland Park 10 inch slab saw woes - the saw is running Apr 27, 2023 9:33:33 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Peruano on Apr 27, 2023 9:33:33 GMT -5 Welcome bazzie, Good points. Companies should not be held responsible for customer intolerance or inexperience.
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roy
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no rock gets left behind

Member since October 2010
Posts: 6,394

Highland Park 10 inch slab saw woes - the saw is running Apr 27, 2023 12:04:23 GMT -5

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Post by roy on Apr 27, 2023 12:04:23 GMT -5

Apr 20, 2021 22:14:16 GMT -5 billdean said:

Apr 20, 2021 21:52:21 GMT -5 stardiamond said:

Fact - there is no user manual.
Fact - When I asked for documentation the only video I was referred to was about coolant level.
Fact - I asked for specifics about how to set the saw up.
Fact - even the most basic piece of equipment has set up instructions.
Fact - Since the saw ships from China, I can understand no instructions in the box. Clear set up instructions should be on their website for each model.

I am not being unreasonable in my expectations. A person shouldn't have to go on a treasure hunt.

Fact - This is all un-true
Fact - There is a user manual….All the saws set up the same way
Fact - They cover all of this on their web site

If your that dissatisfied send it back an quit complaining

hang on a minute if some one is unhappy with a product they are free to speak there mind whether you agree or not ! with the way our would is going these days some of you have for got about free speech our basic right !
i personally know John and Rolland and i have dealt with the many times on there product and the lack there of things missing when shipped and iam one who has a direct line to both but i do know they have issues with help responding back to people and also quality control ! so ease up there pal let them work it out with him

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Highland Park 10 inch slab saw woes - the saw is running

Post by rockjunquie on Apr 21, 2021 14:51:21 GMT -5

Post by stardiamond on Apr 21, 2021 18:28:15 GMT -5

Post by bazzie on Apr 26, 2023 10:38:59 GMT -5

Post by Rockoonz on Apr 27, 2023 4:27:51 GMT -5

Post by Peruano on Apr 27, 2023 9:33:33 GMT -5

Post by roy on Apr 27, 2023 12:04:23 GMT -5

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