ivan
starting to spend too much on rocks
Member since March 2014
Posts: 165
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Post by ivan on Dec 13, 2021 21:38:30 GMT -5
While we're at it. Hope that this SC is not out of line on this? Felt as though I should post concerning my recent order with The Rock Shed. I don't know how he was able to do this but the Order was called in late Friday afternoon. Shawn took down the order sent it that afternoon using, as advertised the best, fast, cost effective way to send it. Every thing arrived Today.
In the Service we would describe his Customer Service as Highly Commendable. Thanks Shawn ... the candy was appreciated and quite delicious. IV USAF 62-66
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Post by jasoninsd on Dec 13, 2021 23:13:44 GMT -5
Okay...this is such BS! I shop there in-person and NEVER get candy when I'm buying my rough! LOL (I keep forgetting to say something when I'm in there...and I bet if I did, I'd get some without having to say "trick-or-treat".) Good to hear another good review for The Rock Shed. Shawn and the whole staff are tremendously good at customer service...as far as I'm concerned.
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Post by Starguy on Dec 13, 2021 23:37:10 GMT -5
While we're at it. Hope that this SC is not out of line on this? Felt as though I should post concerning my recent order with The Rock Shed. I don't know how he was able to do this but the Order was called in late Friday afternoon. Shawn took down the order sent it that afternoon using, as advertised the best, fast, cost effective way to send it. Every thing arrived Today.
In the Service we would describe his Customer Service as Highly Commendable. Thanks Shawn ... the candy was appreciated and quite delicious. IV USAF 62-66 That’s good right? I’ve had nothing but the best with them.
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Post by Starguy on Dec 14, 2021 1:21:32 GMT -5
I just ordered $160 worth of grit and polish. I’m so happy with their customer service. I sent the wrong mailing address. Shawn corrected it an let me know we were good. There is no better place to order your tumbling supplies. Rough, grit tumblers., these guys are top notch.
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Post by fernwood on Dec 14, 2021 3:22:28 GMT -5
Agree. Earlier this year I ordered two pieces of fulgerite. Only received one. I called and the second one was mailed the same day. Shawn is extremely helpful with questions about everything they sell.
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Post by Bob on Dec 15, 2021 14:52:32 GMT -5
Ditto from me on this vendor and Shawn. But I have no less great service from Kingsley-North.
I recently did my first order from Highland Park lapidary, some oil (5 gals!), a fancy lapidary blade, and some rather expensive psilomelane. I don't like to use the word hate, so I will just say I can hardly bear their website--it's one of the most annoying I've ever seen. The last thing in the world I want to see is my screen getting a popup about every order being placed by anyone in the world in a live fashion describing that they ordered! So I hope to never see that website or order from them again. The rocks were very disappointing and I've asked for a correction. I imagine it will be taken care of professionally as I've heard good things about them.
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quartzilla
Cave Dweller
Member since April 2020
Posts: 1,215
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Post by quartzilla on Dec 17, 2021 15:12:35 GMT -5
Agree with all of the above! The Rock Shed is the bees knees!
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cadefoster117
having dreams about rocks
Member since December 2021
Posts: 62
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Post by cadefoster117 on Dec 17, 2021 17:18:21 GMT -5
It is the only place I buy grit. Love these guys.
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darcyj76
starting to shine!
Member since February 2021
Posts: 45
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Post by darcyj76 on Dec 18, 2021 11:31:31 GMT -5
I want to jump on this thread, I absolutely LOVE The Rock Shed! Customer service is fantastic, and they have the best tumbling rough and grit!
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Cackling Chick
starting to spend too much on rocks
I LOVE ROCKS! 😁👍🏻🪨⛏️
Member since March 2022
Posts: 101
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Post by Cackling Chick on Apr 16, 2022 22:38:52 GMT -5
I just rec'd my first order from Shawn at Rock Shed and totally agree Shawn has impeccable customer service!!
P.S. I got candy, too. Neener, neener!! 😂👍🏻
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nursetumbler
Cave Dweller
Member since February 2022
Posts: 928
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Post by nursetumbler on Apr 16, 2022 22:47:36 GMT -5
Husband ordered 50# of grit for me Friday Morning, we had it shipped FedEx because we wanted tonsave the mail mans back (I've been getting A LOT of rock boxes lately) it arrived TODAY!!!!!!!!! The Rock Shed is the greatest
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mjflinty
spending too much on rocks
Member since September 2011
Posts: 356
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Post by mjflinty on Apr 17, 2022 8:39:09 GMT -5
Yup, Shawn at the Rock Shed will treat you right! I have always had great customer service, quick shipping, and candy too ;-)
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quartzilla
Cave Dweller
Member since April 2020
Posts: 1,215
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Post by quartzilla on Apr 17, 2022 10:22:55 GMT -5
I wish the dude over at Johnson Bros. Would hang out with Shawn for a week or two to learn some stuff.
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dshanpnw
freely admits to licking rocks
Member since December 2020
Posts: 892
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Post by dshanpnw on Apr 17, 2022 12:30:17 GMT -5
Ditto from me on this vendor and Shawn. But I have no less great service from Kingsley-North. I recently did my first order from Highland Park lapidary, some oil (5 gals!), a fancy lapidary blade, and some rather expensive psilomelane. I don't like to use the word hate, so I will just say I can hardly bear their website--it's one of the most annoying I've ever seen. The last thing in the world I want to see is my screen getting a popup about every order being placed by anyone in the world in a live fashion describing that they ordered! So I hope to never see that website or order from them again. The rocks were very disappointing and I've asked for a correction. I imagine it will be taken care of professionally as I've heard good things about them. Hello Bob, I just bought some pulleys from HPL and you're right about the pop ups. It didn't bother me, just wondered why the heck I needed to see that. Thanks.
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dshanpnw
freely admits to licking rocks
Member since December 2020
Posts: 892
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Post by dshanpnw on Apr 17, 2022 12:32:59 GMT -5
I envy Jasoninsd to be able to go there in person. Is it okay for me to say they have the most beautiful SD prairie agate.
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Post by jasoninsd on Apr 17, 2022 12:50:46 GMT -5
I envy Jasoninsd to be able to go there in person. Is it okay for me to say they have the most beautiful SD prairie agate. We're heading out to my in-laws farm for Easter here in a few minutes. The farm is right about halfway between our house and The Rock Shed. Much to the chagrin of my wife, I just called them to see if they were open today. I figured they weren't...but if I was already going to be halfway there, I thought I'd check. Thankfully, they're closed today...probably saved my hide from a chewing out later! LOL
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Post by drocknut on Apr 17, 2022 13:30:07 GMT -5
I envy Jasoninsd to be able to go there in person. Is it okay for me to say they have the most beautiful SD prairie agate. We're heading out to my in-laws farm for Easter here in a few minutes. The farm is right about halfway between our house and The Rock Shed. Much to the chagrin of my wife, I just called them to see if they were open today. I figured they weren't...but if I was already going to be halfway there, I thought I'd check. Thankfully, they're closed today...probably saved my hide from a chewing out later! LOL I'd say you definitely avoided a chewing out. What, do you have rocks in your head? LOL, why, yes I do...LOL.
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victor1941
fully equipped rock polisher
Member since November 2011
Posts: 1,978
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Post by victor1941 on Apr 17, 2022 19:19:27 GMT -5
I also like the Rock Shed. I order all my tumble supplies plus the UV-18 replacement bowls from the Rock Shed. Shawn gives excellent service and saves money for the buyer when he can.
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Tommy
Administrator
Member since January 2013
Posts: 12,652
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Post by Tommy on Apr 18, 2022 21:18:41 GMT -5
The general consensus is that The Rock Shed ROCKS! Shawn hasn't logged in here in 15 years but what the hell... rockshed I'm betting that if he was aware of all the love he gets here he'd be on all the time
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Fossilman
Cave Dweller
Member since January 2009
Posts: 20,681
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Post by Fossilman on Apr 19, 2022 10:41:25 GMT -5
I even had an order in and forgot an item I wanted, so called it in. Shawn made sure they were sent in one delivery .. Great company....
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