|
Post by wigglinrocks on Apr 10, 2017 12:28:49 GMT -5
Lotsa things to get pissed about on Ebay, especially as a seller, but if you READ ALL the policies, there shouldn't be many surprises. As a buyer, the moment I see the photo of an item I'm in the market for, a kinda bond or emotional attachment begins to form. I add the item to my watch list, I pay attention to how many others are watching, I ask questions of the buyer, if need be, and now before I realize it, I have TIME invested in this potential purchase. So I sit on pins and needles for 7, 10 0r 30 days, waiting for the auction close. I placed an opening bid, which is matched, so I bid again, more time, more emotion, and BOOM, I'm the lucky one to win the item. I quickly pay via paypal, and find out after auction close that the buyer changed his mind and refunded my payment. Now I should just walk away and shrug it off? HELL NO! I'm pissed at losing my investment! (Time and hand wringing). So I guess I resent your cavalier and lackadaisical attitude toward your buyers. Good luck in business w/ that attitude. What he said . And do you think the buyers that have a bad experience wait until they calm down will wait to leave feedback ?
|
|
|
Post by adam on Apr 10, 2017 12:42:43 GMT -5
Lotsa things to get pissed about on Ebay, especially as a seller, but if you READ ALL the policies, there shouldn't be many surprises. As a buyer, the moment I see the photo of an item I'm in the market for, a kinda bond or emotional attachment begins to form. I add the item to my watch list, I pay attention to how many others are watching, I ask questions of the buyer, if need be, and now before I realize it, I have TIME invested in this potential purchase. So I sit on pins and needles for 7, 10 0r 30 days, waiting for the auction close. I placed an opening bid, which is matched, so I bid again, more time, more emotion, and BOOM, I'm the lucky one to win the item. I quickly pay via paypal, and find out after auction close that the buyer changed his mind and refunded my payment. Now I should just walk away and shrug it off? HELL NO! I'm pissed at losing my investment! (Time and hand wringing). So I guess I resent your cavalier and lackadaisical attitude toward your buyers. Good luck in business w/ that attitude. Cavalier, yes, lackadaisical, my good sir, hell no I am not. I wouldn't be selling if I didn't care for my buyers. Now that you mention it, it would be a good idea to mark all my listings forevermore as Buy Now. Just so I don't have to disappoint future bidders, as there will be no way for them to bid on my listings. Payment straightforward is the best avenue here. No need to wait for an auction to end. Some may prefer bidding as to buying, those people can buy somewhere else, it's very simple. It's a win for them since they didn't put time and much thought into bidding on my listings. Doesn't bother me a bit.
|
|
unclesoska
freely admits to licking rocks
All those jade boulders tossed in search of gold!
Member since February 2011
Posts: 934
|
Post by unclesoska on Apr 10, 2017 12:50:28 GMT -5
To cancel a sale or attempt to renegotiate DOES NOT say you care about your buyers, only yourself- your words do not match your actions. Buy now is your only real solution, as stated.
|
|
|
Post by captbob on Apr 10, 2017 13:19:42 GMT -5
Customer got his money back, so I did nothing wrong. Is cancelling an order wrong? There are two sides to a coin. As long as that person is refunded, everyone should be cool. If you want to keep kicking this horse, I'm more than happy to play along. Yes, there may be two sides to a coin, but there usually aren't two (truthful) sides to an issue. You seem to be forgetting some of the details to this story. Customer feedback said that you canceled the sale because you said you were "connected" to the rocks. You said that you tried to renegotiate the sale. I suspect that you took a best offer and with the free shipping that you had on the listing that once everything was said and done that you were not happy with the financial outcome. So (again, supposition here) you told the buyer that you didn't want to sell because you had some sentimental attachment to the rocks. nice ... You said the "customer got his money back, so I did nothing wrong." Uh, yes you did. You backed out of a binding agreement, and for a pretty lame reason at that. MOST eBay buyers will cut a seller a bunch of slack for a valid cancellation. The item was broken as I boxed it up or some other possible mishap. I changed my mind is not a valid reason to cancel a deal. So yes, cancelling an order is wrong without a darn good reason. Cavalier, yes, lackadaisical, my good sir, hell no I am not. I wouldn't be selling if I didn't care for my buyers. Now that you mention it, it would be a good idea to mark all my listings forevermore as Buy Now. Just so I don't have to disappoint future bidders, as there will be no way for them to bid on my listings. Payment straightforward is the best avenue here. No need to wait for an auction to end. Some may prefer bidding as to buying, those people can buy somewhere else, it's very simple. It's a win for them since they didn't put time and much thought into bidding on my listings. Doesn't bother me a bit. Just how would the listing(s) that were canceled have turned out differently had the listing been a Buy it Now? You still backed out of sending the item. I suppose with a BIN you would have been satisfied with the financial outcome, so that should have negated A reason for backing out. BUT, you said (buyer said) that your having a sentimental attachment to the rocks was the reason the deal went south. A BIN would not have changed that. So, why didn't you send the buyer the rocks? Financial shortcomings or some sentimental "connection" ??Cavalier and lackadaisical are pretty much the same side of that coin. Saying that you care for your buyers and yet not honoring your commitment are the antithesis of one another.
|
|
Tommy
Administrator
Member since January 2013
Posts: 12,678
|
Post by Tommy on Apr 10, 2017 13:45:18 GMT -5
Adam - I'm with CaptBob on this one - I have empathy for the current position you're in of your own making - as do others here and we have offered sound advice which you can choose to take or not take. We've all tried to explain - you post an item, you sell that item, you ship that item as listed. There is no wiggle room or justification for trying to get more money after the fact. It isn't done that way - it doesn't matter what the final outcome was positive or negative. time to move on - repair the account as has been suggested or ditch it and start a different one...
|
|
|
Post by rockjunquie on Apr 10, 2017 13:46:20 GMT -5
Adam, you keep digging the hole deeper. You got some great advice, move on. You obviously only see things the way you want to see them. The people commenting are seasoned eBayers. Truly, you should take the advice and move on.
|
|
|
Post by rockjunquie on Apr 10, 2017 13:47:12 GMT -5
LOL! Tommy! We posted the same thing at the same time!
|
|
Tommy
Administrator
Member since January 2013
Posts: 12,678
|
Post by Tommy on Apr 10, 2017 13:51:02 GMT -5
LOL! Tommy! We posted the same thing at the same time! Yeah but you overlooked the PERFECT opportunity to use the new beating a dead horse smiley ...
|
|
|
Post by rockjunquie on Apr 10, 2017 14:01:30 GMT -5
LOL! Tommy ! We posted the same thing at the same time! Yeah but you overlooked the PERFECT opportunity to use the new beating a dead horse smiley ... It's not showing for me.
|
|
Tommy
Administrator
Member since January 2013
Posts: 12,678
|
Post by Tommy on Apr 10, 2017 14:04:19 GMT -5
OHH... I bet you're using the dark gray. I need to go in and load all the new ones into that theme.
|
|
|
Post by captbob on Apr 10, 2017 14:11:05 GMT -5
I use the light blue background (if that matters) and there are no new smilies to use.
|
|
Tommy
Administrator
Member since January 2013
Posts: 12,678
|
Post by Tommy on Apr 10, 2017 14:17:41 GMT -5
I use the light blue background (if that matters) and there are no new smilies to use. OK I will get them put in there too. I was surprised to see the usage numbers on the themes are widely divided - something like 7000 members are using the dark blue (default), dark gray and light blue are about 150 each. Baby-poop yellow brings up the rear (no pun intended) with about 30 users.
|
|
|
Post by rockjunquie on Apr 10, 2017 14:19:42 GMT -5
OHH... I bet you're using the dark gray. I need to go in and load all the new ones into that theme. Yup, dark gray. There's a few I've missed. eta- I see it now! LOL! I have a bunch more loaded, too. Yay!
|
|
|
Post by captbob on Apr 10, 2017 14:20:26 GMT -5
psst ... something like 7000 "members" have never been here more than once. Default setting shouldn't surprise you.
|
|
|
Post by wigglinrocks on Apr 10, 2017 14:25:05 GMT -5
I use the light blue background (if that matters) and there are no new smilies to use. Baby-shit yellow brings up the rear (no pun intended) with about 30 users. Didn't even know there was a baby-poop yellow background . I won't look into that .
|
|
Tommy
Administrator
Member since January 2013
Posts: 12,678
|
Post by Tommy on Apr 10, 2017 14:28:06 GMT -5
psst ... something like 7000 "members" have never been here more than once. Default setting shouldn't surprise you. Surprising only in the sense that when I first signed up I hated the dark blue so much I quickly switched it to the dark gray - I figured a lot more than 150 people had felt and done the same way. Edit: The actual numbers are... yellow - 109 dark blue - 6928 dark gray - 126 light blue - 86 The numbers don't add up - I wonder what the other thousand listed members are using
|
|
|
Post by adam on Apr 11, 2017 6:53:00 GMT -5
Customer got his money back, so I did nothing wrong. Is cancelling an order wrong? There are two sides to a coin. As long as that person is refunded, everyone should be cool. If you want to keep kicking this horse, I'm more than happy to play along. Yes, there may be two sides to a coin, but there usually aren't two (truthful) sides to an issue. You seem to be forgetting some of the details to this story. Customer feedback said that you canceled the sale because you said you were "connected" to the rocks. You said that you tried to renegotiate the sale. I suspect that you took a best offer and with the free shipping that you had on the listing that once everything was said and done that you were not happy with the financial outcome. So (again, supposition here) you told the buyer that you didn't want to sell because you had some sentimental attachment to the rocks. nice ... You said the "customer got his money back, so I did nothing wrong." Uh, yes you did. You backed out of a binding agreement, and for a pretty lame reason at that. MOST eBay buyers will cut a seller a bunch of slack for a valid cancellation. The item was broken as I boxed it up or some other possible mishap. I changed my mind is not a valid reason to cancel a deal. So yes, cancelling an order is wrong without a darn good reason. Cavalier, yes, lackadaisical, my good sir, hell no I am not. I wouldn't be selling if I didn't care for my buyers. Now that you mention it, it would be a good idea to mark all my listings forevermore as Buy Now. Just so I don't have to disappoint future bidders, as there will be no way for them to bid on my listings. Payment straightforward is the best avenue here. No need to wait for an auction to end. Some may prefer bidding as to buying, those people can buy somewhere else, it's very simple. It's a win for them since they didn't put time and much thought into bidding on my listings. Doesn't bother me a bit. Just how would the listing(s) that were canceled have turned out differently had the listing been a Buy it Now? You still backed out of sending the item. I suppose with a BIN you would have been satisfied with the financial outcome, so that should have negated A reason for backing out. BUT, you said (buyer said) that your having a sentimental attachment to the rocks was the reason the deal went south. A BIN would not have changed that. So, why didn't you send the buyer the rocks? Financial shortcomings or some sentimental "connection" ??Cavalier and lackadaisical are pretty much the same side of that coin. Saying that you care for your buyers and yet not honoring your commitment are the antithesis of one another. Sentimental connection.
|
|
|
Post by adam on Apr 11, 2017 6:58:06 GMT -5
Adam - I'm with CaptBob on this one - I have empathy for the current position you're in of your own making - as do others here and we have offered sound advice which you can choose to take or not take. We've all tried to explain - you post an item, you sell that item, you ship that item as listed. There is no wiggle room or justification for trying to get more money after the fact. It isn't done that way - it doesn't matter what the final outcome was positive or negative. time to move on - repair the account as has been suggested or ditch it and start a different one... Tommy, what you don't understand, is the fact I have never tried to earn more money after cancelling an order. I would only drop the price of a listing, which helps my buyers who are less financially stable than those who have money to blow. That doesn't mean I've adjusted the price of listings that no one has bid on or bought. If no one buys an item, I've the right to adjust the price of that listing as I see fit.
|
|
metalsmith
Cave Dweller
Member since October 2012
Posts: 1,537
|
Post by metalsmith on Apr 12, 2017 0:28:58 GMT -5
If you want to keep kicking this horse, I'm more than happy to play along. Yes, there may be two sides to a coin, but there usually aren't two (truthful) sides to an issue. You seem to be forgetting some of the details to this story. You said the "customer got his money back, so I did nothing wrong." Uh, yes you did. You backed out of a binding agreement, and for a pretty lame reason at that. I don't think adam is happy at all to keep taking a kicking. There is discussion and administrative action to reduce the loss of new members in political threads of this forum. Why is it thought to be acceptable to continue to berate a member with 700 posts. If I were a new member reading this thread (or lurking, potential new member), I would be thinking twice. captbob for all his words of wisdom on the matter and apparent seniority, appears to have failed to have learned through life that there can be two very different perspectives on the same thing, neither of which is necessarily incorrect. As well as considering whether to continue his ebay account, Adam might consider getting an opportunity for a clean start at 'the competition' lapidaryforum. The thing is I know he's a trier. Sometimes it is better to cut your losses. This is the better forum, but it has to be better all round, not just talk rocks better and tolerate what is starting to amount to cyberbullying. Newly instated moderators have acted well in presenting moderated views, but need to show they're a watchdog with teeth imho. Ebay states the agreement is binding which captbob regurgitates without thought. Of course this is what they would like you to think. It encourages the completion of deals. However, I believe that the US, like the UK requires a consideration. In cases like this, no consideration was passed. There was no contract. At this point, however much ebay or captbob and others dislike it, one can go back on their word without legal consequence. If this were not the case, it would be an open-and-shut situation and the 'buyer' could call his lawyer and sit back while adam was dragged through the courts and then have to pay costs too. "Thanks for the rocks". Of course it didn't happen like that. It never happens like that - for the above reason. indeed!!! #pissfookingpoor
|
|
metalsmith
Cave Dweller
Member since October 2012
Posts: 1,537
|
Post by metalsmith on Apr 12, 2017 0:35:47 GMT -5
offer some can't pass deals and eat small losses until you get about 100 pieces of good feedback. cost of starting up. lots of business plan for initial loss. ^^^ This! Sell rough with an image of a finished stone - clearly marked "example of typical finished stone" or "image for illustration only" or "not the stone being sold" (or all of these). Split your "packages"; sell single stones. Sell cheap. Sell many. Break even then look to build profits.
|
|