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Post by rockjunquie on Feb 21, 2023 12:01:19 GMT -5
I was gonna get cactus juice on amazon, but it's only a dollar more with shipping, so I ordered from the "little guy". In less than 3 minutes, I got a tracking number!!! Wow! Can't speak to the product, yet, but man, I love quick shipping.
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Post by jasoninsd on Feb 21, 2023 12:35:31 GMT -5
Just visited their website ( turntex.com/ ). Looks like they have a LOT of stuff for stabilization!! |
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Post by rockjunquie on Feb 23, 2023 15:19:39 GMT -5
Not so good at customer service and answering questions.  |
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Post by Rockoonz on Feb 23, 2023 16:22:28 GMT -5
Their software may pirchase your mailing label immediately off of the purchase, but getting it boxed and onto the loading dock is anyones guess.
Hope it works out well.
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Post by hummingbirdstones on Feb 23, 2023 16:33:59 GMT -5
This is from their Policies link:
TurnTex, LLC is a full time small American business that provides the primary source of income for a family of 3 and two full time employee. As such, your complete satisfaction with my products and service is very important to me. I believe in treating my customers with respect as I would want to be treated and fully believe in the honor system. You are my most important asset and I hope you always feel that I have treated you that way!
Payments, Returns, Order Confirmation
Payments
I accept credit card, Paypal, and checks or money orders. All financial transactions are handled through a 256bit encrypted connection and your credit card information is never sent to or stored on my server in any way. As a matter of fact, I do not even have access to your credit card information at any time.
Returns for Unused Items
Simply put, I will accept returns for a full refund (less shipping) on any unused, undamaged, resellable item you purchase from my normal inventory as long as I am in business, even if you just no longer want or need it! Special orders will be dealt with on a case by case basis. Please contact me for a return authorization and instructions.
Order Confirmation
You will receive an email confirmation from my system when you place your order and another once your order has been shipped. If your order includes any pre-order items, I do not send out updates so please e-mail or call if you need an update on your order status. Be sure to add info (at) Turntex.com to your contacts or safe senders list so your spam filter will not block these e-mails.
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Post by rockjunquie on Feb 23, 2023 17:14:03 GMT -5
Not so good at customer service and answering questions. YES, I AM quoting myself. 
Apparently, he does not answer questions that have already been asked. I used the search function on my keyboard to find refrigerator in that long page (before I asked) and didn't find it. Maybe I spelled it wrong. I'll give him the benefit of the doubt.
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Post by rockjunquie on Feb 23, 2023 17:32:10 GMT -5
Their software may pirchase your mailing label immediately off of the purchase, but getting it boxed and onto the loading dock is anyones guess. Hope it works out well. You made me go double check. It'll be here tomorrow. |
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Post by Rockoonz on Feb 24, 2023 3:36:46 GMT -5
Good. I actually sent something to a member recently and the tracking said the postage was purchased but it wasn't dropped off till he recieved it.
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Post by rockjunquie on Feb 24, 2023 20:48:15 GMT -5
It arrived today and he answered my question, too. I'm happy. |
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Post by rockjunquie on Feb 25, 2023 8:32:35 GMT -5
For those interested...
His response:
Absolutely! Storing in the fridge is the best place and will extend the shelf life up to 2 years! You do not even need to let it come back up to room temperature. I have a customer who stabilized in New York at -20F and the Juice was -20F as well and he got the same results as when at normal room temperatures!
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Post by jasoninsd on Feb 25, 2023 10:17:38 GMT -5
For those interested...
His response:
Absolutely! Storing in the fridge is the best place and will extend the shelf life up to 2 years! You do not even need to let it come back up to room temperature. I have a customer who stabilized in New York at -20F and the Juice was -20F as well and he got the same results as when at normal room temperatures!
To me, this is great customer service. By telling a customer how they can keep a product good for an extended period of time, he's essentially extending the time in which he can sell that particular product again to that customer. Kudos to him for actually looking out for his customer. This alone would steer me in his direction when the time comes for me to go the vacuum pump route... Thanks for sharing this! |
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