Lot-O Review / Business Interaction
Mar 25, 2023 12:36:48 GMT -5
rockjunquie, greig, and 2 more like this
Post by CLErocks on Mar 25, 2023 12:36:48 GMT -5
So, my husband got me a double Lot-O this last Christmas.
I hadn't used the Lot-O yet, because it wasn't mounted to anything.
I've been posting about my concrete top workbench, Where I briefly mounted the Lot-O before moving to a pile on 9 blocks (3 layers of 3).
I have only used the Lot-O a few times, and earlier this week it started making a really loud noise.
I called to talk with the manufacturer.
I spoke with a lady who told me to check a few things, but that she wasn't really knowledgable with them.
The troubleshooting guy would be in on Saturday.
No offer to take my name and number so he can call me.
So, today being Saturday, I called.
Their voicemail is full so you can't leave a voicemail.
I called, 4 times, an finally got a hold of the guy.
Wow.
Can I say I have had better customer service from rocks?
He was not nice, nor helpful. And I get that I'm at or *slightly* over the 90 day warranty window. (Of ownership, definitely NOT 90 days of use.)
He had NO INTEREST in helping me.
"Use it until it dies," he said.
"Use it until it dies."
"There is nothing I can do if the motor is running."
That could be tomorrow. It will definitely be soon. I'm guessing I'll be lucky to get 90 days of use out of it.
I have a single Lot-O That I have had for a few years, and it is excellent.
Zero issues.
Up until now I would always recommend a Lot-O.
Now, I don't know. Buyer beware.
I hadn't used the Lot-O yet, because it wasn't mounted to anything.
I've been posting about my concrete top workbench, Where I briefly mounted the Lot-O before moving to a pile on 9 blocks (3 layers of 3).
I have only used the Lot-O a few times, and earlier this week it started making a really loud noise.
I called to talk with the manufacturer.
I spoke with a lady who told me to check a few things, but that she wasn't really knowledgable with them.
The troubleshooting guy would be in on Saturday.
No offer to take my name and number so he can call me.
So, today being Saturday, I called.
Their voicemail is full so you can't leave a voicemail.
I called, 4 times, an finally got a hold of the guy.
Wow.
Can I say I have had better customer service from rocks?
He was not nice, nor helpful. And I get that I'm at or *slightly* over the 90 day warranty window. (Of ownership, definitely NOT 90 days of use.)
He had NO INTEREST in helping me.
"Use it until it dies," he said.
"Use it until it dies."
"There is nothing I can do if the motor is running."
That could be tomorrow. It will definitely be soon. I'm guessing I'll be lucky to get 90 days of use out of it.
I have a single Lot-O That I have had for a few years, and it is excellent.
Zero issues.
Up until now I would always recommend a Lot-O.
Now, I don't know. Buyer beware.
