rallyrocks
fully equipped rock polisher
Member since November 2005
Posts: 1,507
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Post by rallyrocks on Feb 2, 2008 14:31:03 GMT -5
I know that others have had problems ordering from Graves, however, they do seem to be one of the few companies offering faceting machines, and I got excited about their spool polisher, so I ordered one about 3 weeks ago.
Well they were supposedly back-ordered on motors, and it was going to ship at the beginning of last week.
Still no word on when it might actually ship, much less get here.
Seems a shame, I mean what else do they need to do besides ship stuff to customers? not being able to do that simple thing doesn't bode well for a companies survival these days
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Post by stoner on Feb 3, 2008 3:45:53 GMT -5
I crossed them off my list of places to buy things a long time ago.
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Post by sandsman1 on Feb 3, 2008 17:09:26 GMT -5
i havent looked at there site in about 2 maybe 3 years after a bad deal i had with them if i remember right it was about saw blades --- they sent the wrong blades and then charged me to send them back -- wasent my fault they didnt get the order right after many emails an a month or two i finaly did get my money back but they made it very hard --- so they came out of my favs never to be shopped again watch cause i think someone told me the dad died and the sons took it over and where running it into the ground and (i might have herd later they sold out not sure about that though)
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Deleted
Deleted Member
Member since January 1970
Posts: 0
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Post by Deleted on Feb 3, 2008 19:46:26 GMT -5
Thats too bad you are having isssues. I ordered my cabber from them one year ago and had nothing but a wonderful experience with them. I had my Cabmate shipped and running within a week, they answered all of my emails promptly and the machine itself is high quality has been in production for something like 40 years continuously.
Shannon
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Post by johnjsgems on Feb 4, 2008 11:09:40 GMT -5
They seem to have a real problem filling orders. It is a shame as all their products are very well made. I became a Graves distributor last Spring and have not been able to add them to my website because of the long waits I've encountered. The faceting machine I ordered in Nov. (estimated 4 weeks for delivery) is supposed to show up today here in Tucson. I thought I ordered in time for the Cloud's show. Not long before I ordered they had an order for 30 faceting machines. That ran them out of just about everything. While they filled that huge order all the other orders piled up. I ordered a faceting machine for a customer when I ordered mine and they shipped his in 6 weeks. They fill the customer drop ship orders first. The worse thing to me is they told me each week my order should ship "tomorrow or the day after" for the 4 weeks I called to see where my order was. Graves is not alone in filling orders slowly. Most manufacturers build equipment as orders are placed taking 4-6 weeks to ship. I lose sales because of this and go round and round with the manufcturers that if they had stock on hand sales would increase, and we would both do better and serve customers better. And, happy customers are more likely to be repeat customers.
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rallyrocks
fully equipped rock polisher
Member since November 2005
Posts: 1,507
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Post by rallyrocks on Feb 8, 2008 10:32:15 GMT -5
I guess ordering a month before Tucson was my great sin.
American Lapidary Wholesalers aren't answering their phone, and their VM is full, so I have to figure either they are in Tucson, or else got hit by a stray tornado in New Jersey.
So this morning I called Graves, and sure enough- was told that all their spool inventory is in Tucson, and I can expect to wait until the show is over before the equipment I ordered in January will ship.
A little honest disclosure of this fact would have left me a bit disappointed but nowhere near as PO'd as I have become in having to research this myself.
I mean I understand that Tucson is a big important show, but not every lapidarist in the world can make it and the rest of us would appreciate a little token acknowledgment that we still count as customers....
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geogoddess
spending too much on rocks
Member since December 2007
Posts: 287
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Post by geogoddess on Feb 8, 2008 13:21:38 GMT -5
That's just poor customer service.... Making someone wait who has *paid* because of the possibility of someone buying.
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Post by johnjsgems on Feb 8, 2008 15:16:53 GMT -5
Just for the fun of it I'll stop in and see if they brought any here. It could be they can't ship until after Tucson because the people that assemble them are here.
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Post by johnjsgems on Feb 10, 2008 21:38:36 GMT -5
Rallyrocks- They lied. They have no spool polishers here either.
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rallyrocks
fully equipped rock polisher
Member since November 2005
Posts: 1,507
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Post by rallyrocks on Feb 11, 2008 1:18:30 GMT -5
Ah well, so it goes....
One more vendor to cross off the list.
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Post by Tony W on Feb 11, 2008 18:49:21 GMT -5
My one and last experience with them was bad too. Had to call them to find out why it was taking months to get my order filled. Never a word initiated from them. How the hell hard is it to send an email when you have no intention of filling an order at even a snails pace. I mean, I don't expect Rock Shed quality dealings but I do expect at least 25 percent of that quality. I wish Shawn sold everything I ever needed in life  He is as close to the perfect business as you can come, I think. T |
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theoutsider
starting to shine!
Member since February 2008
Posts: 28
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Post by theoutsider on Feb 21, 2008 1:34:47 GMT -5
Too bad I did not see this article 4 weeks ago when I ordered my trim saw. Sent multiple e-mails and no reply...The owner keeps saying the guy who responds to e-mails is on vacation...(does he really exist?)...
Anyway order was supposed to be shipped with 72 hours of purchasing...So much for that.
Not to mention the $550 I paid for it is on hold so I cant even order another one until they release the funds.
So I am relegated to being outbid for small rock on e-bay maybe one day I wont have to work and can actually catch it at the right time and win a bid for a change.
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rallyrocks
fully equipped rock polisher
Member since November 2005
Posts: 1,507
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Post by rallyrocks on Mar 18, 2008 14:50:27 GMT -5
Well it finally shipped, no less than 60 days after it was ordered...
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He is as close to the perfect business as you can come, I think. T
