Kingsley North Complaint

rockdewd
has rocks in the head

Member since October 2007
Posts: 605

Kingsley North Complaint Mar 5, 2008 14:43:30 GMT -5

Quote

Post by rockdewd on Mar 5, 2008 14:43:30 GMT -5

Well I didn't get much help from Kingsley North on my vibe tumbler bowl blow out. The first response was cryptic and then nothing. I've been in the computer business for 25 years and there's nothing that roasts my behind like not responding to an email. So I sent the following email to Kingsley. It will probably deleted as soon as it is read but I feel better for venting.

>>

I have purchased over $350 from Kingsley North since 2006. I was looking to make another purchase of a new vibratory bowl and diamond wheels. Probably a $300-$400 purchase. By you not responding to my questions I sought other solutions. I found replacement vibratory tumbler bowls for $12.99 at Harbor Freight that bolt right on the Raytech TV-5 motor. Granted they aren't the quality of a Raytech bowel and won't last as long but I can buy 6 of them for the price of one TV-10 bowel.

Most people into lapidary are very handy at adapting and repairing lapidary equipment. I was interested in the TV-10 bowl to see if it could be modified to fit because I wasn't happy with the TV-5 bowl. The straight up and down sides of that prevent my cabs from tumbling and turning over. But you were unwilling to assist me with this. So I took my business elsewhere and found a solution.

I am small business owner and was hoping for some assistance from one of my preferred suppliers, Kingsley North, but your lack of response made me look around and I have found that Arrowhead Lapidary and Supply has better prices than Kingsley North. So my preferred lapidary supplier is now Arrowhead.

When you do business on the web you need to remember that you are competing in a global market. Cryptic responses or no response to customer queries only drive business elsewhere. I have read through numerous internet sources that Kingsley North customer service is leave something to be desired. I can now see that it's true. If you hope to survive in a global economy where you can't compete on price, you should make up for it with good customer service.

Sincerely,

Rick Copeland
Silversmith and Lapidary Artisan
Rocky Mountain Wonders
Colorado Springs, Colorado
rockymountainwonders.com

-----Original Message-----
From: Rick [mailto:rick.copeland@covad.net]
Sent: Tuesday, March 04, 2008 2:16 PM
To: 'Sales @ Kingsley North'
Subject: RE: Kingsley North Contact Form

How is it incompatible? Larger rod diameter? Longer rod? Shorter rod? It appears to be the same motor unit from the picture.

Rick Copeland
Silversmith and Lapidary Artisan
Rocky Mountain Wonders
Colorado Springs, Colorado
rockymountainwonders.com

-----Original Message-----
From: Sales @ Kingsley North [mailto:sales@kingsleynorth.com]
Sent: Tuesday, March 04, 2008 1:43 PM
To: rick.copeland@covad.net
Subject: Fw: Kingsley North Contact Form

----- Original Message -----
From: "Dan" <dan@kingsleynorth.com>
To: "Sales @ Kingsley North" <sales@kingsleynorth.com>
Sent: Tuesday, March 04, 2008 2:40 PM
Subject: Re: Kingsley North Contact Form

> Do, they are not compatable to interchange. The rod holding the bowls is
> different
>
> KNI
> ----- Original Message -----
> From: "Sales @ Kingsley North" <sales@kingsleynorth.com>
> To: "Dan" <dan@kingsleynorth.com>
> Sent: Tuesday, March 04, 2008 1:20 PM
> Subject: Fw: Kingsley North Contact Form
>
>
>>
>> ----- Original Message -----
>> From: <rick.copeland@covad.net>
>> To: <sales@kingsleynorth.com>
>> Sent: Tuesday, March 04, 2008 12:03 PM
>> Subject: Kingsley North Contact Form
>>
>>
>>> Below is the result of your feedback form.
>>> It was submitted by rick.copeland@covad.net on: Tuesday, March, 4, 2008
>>> at 13:03:15
>>>
>>> ---------------------------------------------------------------------------
>>>
>>> firstname: Rick
>>>
>>> lastname: Copeland
>>>
>>> address:
>>>
>>> city:
>>>
>>> state:
>>>
>>> zip:
>>>
>>> phone:
>>>
>>> comments: Will a Raytech Tumble-Vibe 10 bowl fit on a Raytech
>>> Tumble-vibe base? I am using the Tumble-Vibe for polishing cabs and
>>> won't be putting a full load into the tumbler. I just want to know if
>>> it will fit before placing an order.
>>>
>>> Thank you in advance for your time.
>>>
>>> Rick
>>>
>>> Submit: Submit
>>>
>>> ---------------------------------------------------------------------------
>>> REMOTE_HOST: 64.105.20.6
>>> HTTP_USER_AGENT: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US;
>>> rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12
>>>
>>
>>
>>
>
>
>

rockdewd
has rocks in the head

Member since October 2007
Posts: 605

Kingsley North Complaint Mar 5, 2008 20:11:34 GMT -5

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Post by rockdewd on Mar 5, 2008 20:11:34 GMT -5

Well, since my email I have had two responses from Nan at Kingsley North. She was very apologetic and seems like a nice person. It seems like my second email got misplaced so that is why I got no response. She said I should call them and talk to Dan the next time I have a technical question.

I responded with that I was trying to make a purchase decision based on a tiny picture and two cryptic sentences from Dan. I can't hold the item in my hands so I'm counting on Dan to be more descriptive.

When you do business on the net you need to be more responsive to email requests. Maybe I'm in a part of the world where it's the middle of the night during your business hours. People are trying to do business on the net the same way as they did before the internet. It is a paradigm shift that not every business can make

Just my opinion...

Rick

rocklicker
driving up their electric bill

Member since January 2006
Posts: 2,586

Kingsley North Complaint Mar 13, 2008 2:44:06 GMT -5

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Post by rocklicker on Mar 13, 2008 2:44:06 GMT -5

Too bad you had that experience, but at least they are interested in resolving it. I have been buying from them for a number of years and have never had problems, but then I (luckily) are not in the position to need any questions answered from them. I order my grit and some supplies from them usually, which is pretty simple. I have also only called them on the phone and have not had to dend emails. I hope you get everything worked out with them.
Steve

krazydiamond
Global Moderator

Nobody knows where you are, how near or how far.

Member since June 2004
Posts: 9,636

Kingsley North Complaint Mar 13, 2008 17:14:12 GMT -5

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Post by krazydiamond on Mar 13, 2008 17:14:12 GMT -5

i've never had a problem with Kingsley North, but as rocklicker admits, i've never had a technical question/condition to require their customer service expertise. email is all well and good, but i've found with various vendors and suppliers, a phone call gets the job done faster and more efficiently.

KD

Come on you miner for truth and delusion, and shine!