Post by textiger on Oct 17, 2008 16:18:59 GMT -5
I have seen several negative posts regarding American Lapidary Wholesalers, of Oradell, NJ, here. Mainly complaints about them not responding to emails, not communicating when they were out of stock and customers having to cancel orders weeks later.
But because they were offering the best price and because they took paypal (a necessity in my case), I decided to take my chances and ordered a Lortone water drip system for my grinder from them.
I did have a strategy, though. I placed the order through their website and then immediately emailed to ask when I could expect it to be shipped. I did that after reading of fellow rockers' experiences waiting in vain for deliveries. There also had been the suggestion that these folks didn't monitor their web orders very well and did not seem to know whether they had stuff in stock.
Pleasantly surprised, I got a response a couple hours later, saying it would be dropped shipped out of Florida the next day. Then, the next day, they sent me a tracking number for UPS and a receipt.
I placed my order Monday and I just opened the box today. Four days.
Maybe it was my strategy of prompting them, maybe they have decided to get better at customer service. Either way, I am quite pleased with their service.
matt
But because they were offering the best price and because they took paypal (a necessity in my case), I decided to take my chances and ordered a Lortone water drip system for my grinder from them.
I did have a strategy, though. I placed the order through their website and then immediately emailed to ask when I could expect it to be shipped. I did that after reading of fellow rockers' experiences waiting in vain for deliveries. There also had been the suggestion that these folks didn't monitor their web orders very well and did not seem to know whether they had stuff in stock.
Pleasantly surprised, I got a response a couple hours later, saying it would be dropped shipped out of Florida the next day. Then, the next day, they sent me a tracking number for UPS and a receipt.
I placed my order Monday and I just opened the box today. Four days.
Maybe it was my strategy of prompting them, maybe they have decided to get better at customer service. Either way, I am quite pleased with their service.
matt
