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Post by krazydiamond on Dec 30, 2012 16:30:46 GMT -5
as many of you know, i do most of my "rockhounding" on eBay. and for the most part, have been very happy with most of my successful bids.
recently, i made a transaction from a seller called "theagatehunter". it was one of those "three minutes remaining" kind of bids, so, stupid me, i didn't look at ALL the photos before bidding on a piece of sagenite agate that appeared to ba a slab.
when i recieved the box (i'd won two things from him), i was very disappointed to find that the sagenite was an end cut and not a slab at all. my bad for not researching this, and in my feedback (which was neutral) i stated this fact. it was my fault, but i was still a little miffed that the photo and the description made it appear it was a slab.
anyway, yesterday, i get this email from the guy, upset that i'd given him negative feedback and why didn't i contact him, etc, etc. i responded that i'd left him "neutral" not "negative", but seeings how (upon further review of his photos) it was, indeed, my problem, not his, i told him i would try and change my feedback.
eBay implies you can do this on their webpage Customer Support. but you have to call them. so i did, stayed on hold for an appropriate time (twice, cuz the first time i got disconnected), i finally got a guy with a pulse.
he proceed to bamboozle me with geek speak, but in the end, no matter what i tried to do to convince him, he could not/would not help me.
now i am getting email from eBay saying, "oh, we see you were unhappy with this item".....jeez, Louise!
i've never sold on eBay, only have been a buyer. i didn't realize anything less than "positive" feedback was such a big deal.
comments? tips? have any of you been disappointed by what you think you saw and what you actually got?
your opinions would be much appreciated.
cheers,
KD
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Fossilman
Cave Dweller 
Member since January 2009
Posts: 20,718 
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Post by Fossilman on Dec 30, 2012 16:45:07 GMT -5
Well I have been ripped off a few times,once or twice got something that was not as shown.
But all in all pretty good luck so far...
I have certain people I buy from on EBay and mostly stick with them....Most of my buying is on here now,lots of good folks that will steer you into the right direction in what your looking for-thats for sure!!!! Good luck..
I never listen to the sellers on EBay as for feedbacks,because the customer is always right!Say what you feel fit!
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bhiatt
fully equipped rock polisher
Member since July 2012
Posts: 1,532
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Post by bhiatt on Dec 30, 2012 17:03:27 GMT -5
i did the seller search on ebay and it says theagatehunter is no longer a registered user.
Im pretty shure Ive heard of that seller. Dont know why he would pull out.
Im also glad I joined this place because this place is way better than eBay. If your looking for something, most likely someone on here will help you out. Really nice folks on here.
Also the knowledge you get from this website is priceless.
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Sabre52
Cave Dweller
Me and my gal, Rosie
Member since August 2005
Posts: 20,492
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Post by Sabre52 on Dec 30, 2012 17:23:57 GMT -5
Yeah, I've slowed way down on buying from e-bay. Most sellers are good but too many pictures are deceiving and since I'm pretty jaded in what I like, I was just disappointed too many times. I didn't leave negative feedback and in one instance, when I wrote the seller and expressed my disappointment ( slab that was billed as a slab but was very irregular and useless on the unphotographed side) the seller sent me an additional slab that was pretty nice. Sellers that did not respond to complaints, I simply never bought from again. Not worth my time to get in a war of words over feedback.....Mel
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unclestu
Cave Dweller
WINNER OF THE FIRST RTH KILLER CAB CONTEST UNCLESTU'S AGUA NUEVA AGATE
Member since April 2011
Posts: 2,298
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Post by unclestu on Dec 30, 2012 17:52:43 GMT -5
I pretty much have purchased all of my slabs from Ebay and of course some great people on this forum. In fact my 1st rock purchase was from Mary Ann and Ralph. I purchased a box of Ralph's saw scrap. LOL still have some.
99% of the Ebay sales were great and I have made some great relationships with some great sellers. Dandy Slabs, Esciguy just toname a couple.
I sell on Ebay and feed back is very important to a selller. I generally do not buy from anyone who will not offer a return policy. Also you as a buyer have to do your home work. Some seller like to hilight the best portion of the slab in their lead photo. When you look at the other pictures you than see that the lead photo was a picture of just a small section of the cab. I have only found one seller who actually marks off in the picture all of the slabs imperfections. That sell is Esciguy. There is never a surprise when you buy from him.What really tics me off is when a seller has an auction and then when the seller sees that the auction is not going to well ends the auction prematurely. This has happened three times in the past two weeks with some stones that my wife was biding on. and she was the high bidder.
Another good seller was West Coast Mining.
Stu
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Post by helens on Dec 30, 2012 18:24:38 GMT -5
A 'neutral' trashes the seller's record exactly the same as a negative... with only a few sales, his account is finished pretty much. I realize you didn't know this, but poor guy... giving someone a neutral is a really really big deal on Ebay. If you have under 100 painstakingly built up sales, 1 negative and you may as well delete the account, it is very unlikely anyone will buy from you again. Ebay is really brutal that way.
Maybe you can change the comment and say, didn't mean to give the guy a neutral, hit the wrong button? Although, if he's deleted his account, his business is gone anyway. Was probably just a hobbyist trying to make a bit of extra money. That's truly sad if his business is gone over it.
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Post by rockpickerforever on Dec 30, 2012 19:05:27 GMT -5
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bhiatt
fully equipped rock polisher
Member since July 2012
Posts: 1,532
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Post by bhiatt on Dec 30, 2012 19:17:17 GMT -5
oh. I typed in theagatehunter like it says in the post. I didnt add the adam part in there. |
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Post by sheltie on Dec 30, 2012 19:20:44 GMT -5
Couldn't have hurt him too much - he still has a 100 rating.
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Post by helens on Dec 30, 2012 19:39:39 GMT -5
Ahhh... maybe Ebay took it off? Or they changed neutral to reflect neutral now, instead of negative? Anyway, that was a nice note you left for him, so people can see what happened anyway. That guy has hundreds of sales, so he's probably OK with a few neutrals. I thought he was a new seller.
I don't sell on Ebay, but I do buy stuff there sometimes, and I always read the comments before I bid on anything. Ebay is pretty mean about the ratings... but at the same time, I won't buy from someone with less than 100% unless they have thousands of sales (and then you expect at least some shipping problems).
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Post by Pat on Dec 30, 2012 19:53:17 GMT -5
It is the seller's responsibility to show every side of an item. If you were buying in a brick and mortar shop, you would most likely turn any item every which way. Seller should have photoed it every which way and noted inherent text that it was an end cut.
Seller needs to make this clear.
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Post by Rockoonz on Dec 30, 2012 19:56:48 GMT -5
A neutral doesn't change your rating, but since your seller rating is based on the last 12 months only a smart buyer might check back a little further. The original ebay feedback system was so much better, too many tweaks have really messed it up. Best to communicate your displeasure with the seller before leaving feedback, most sellers will make it right for you.
I sold vintage car parts on ebay for several years. The one thing I learned for sure was to not deal with overseas buyers. I had a buyer expect me to pay his import tariffs because I wouldn't lie about the value and description of what I was selling. I quit selling on ebay a few years ago, I still buy from a few people, mostly tools.
Dandy slabs is definitely one of my faves. Jeff and Lynn are awesome people, they do a few NW shows every year and we go to those shows just to see them.
Lee
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Post by krazydiamond on Dec 30, 2012 19:58:39 GMT -5
thanks everyone for your input. Pat, he did make it clear, i was in the red mist of the end of an auction and did NOT look at all the photos, just made the bid. as i say, it was MY fault and i shouldn't have left him neutral feedback and if i could change it, i would. i'm just pissed that eBay can be so inflexible when they imply you can amend your feedback.
KD
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Post by parfive on Dec 30, 2012 20:23:56 GMT -5
eBay . . . inflexible on pretty much anything and everything.
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Post by helens on Dec 30, 2012 20:27:18 GMT -5
KD, that was really very nice of you to try so hard to change that, a lot of people don't care.
I think Ebay's system is really very limited. Most normal people think of 50 as the 'mean', so people who don't buy a lot of stuff online think that giving a neutral is 'normal'. It would be easier if they had a rating chart with 1-10 and tell people 5 is neutral. That way really great sellers can get 10's and 5's is average.
I gave some neutrals when I first started buying stuff on Ebay... and wow.... did some sellers get upset!! That's how I know it's such a big deal... I thought neutral was a 'regular' transaction!!
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Post by krazydiamond on Jan 5, 2013 16:23:50 GMT -5
the seller sent me a Request for Feedback Form via email. this is what the rep from eBay was trying to tell me. anyway, he sent it, i followed the link and was indeed able to change my feedback.
end of story. i have definetly learned from this experience.
KD
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