vwfence
has rocks in the head
Member since January 2013
Posts: 566
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Post by vwfence on Aug 29, 2016 10:38:41 GMT -5
Has anyone on here ordered diamond wheels on Ebay from the company in Lithuania called TOP-superabrasives and if yes what has been your experience with the company and the wheels
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ziggy
spending too much on rocks
Member since June 2016
Posts: 483 
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Post by ziggy on Jan 3, 2017 14:56:20 GMT -5
Has anyone on here ordered diamond wheels on Ebay from the company in Lithuania called TOP-superabrasives and if yes what has been your experience with the company and the wheels If you are still interested in an answer to this question, yes my hubby has bought from them. Let me qualify this by saying that he knew ahead of time that they might totally suck. The thing is, when he buys a wheel from one of these foreign sellers he knows he might get a decent wheel or he might get garbage. To overcome the pitfalls of cheap wheel buying, he just plans ahead and buys loose diamond grit when he buys a wheel because he re-grits them when they wear out anyway. So, if the $45.00 wheel doesn't pan out in the quality department, another $26.00 in diamond powder (in reality, less than $4.00 in diamond powder per wheel) and a little epoxy still makes for a less expensive wheel than a $90.00 nova (which he would also re-grit down the road.) The way he buys them, he saves at least $40.00 per wheel off the price of a premium, high priced one. The actual wheel, foam and belts on these wheels is always good. Just some of the time they tend to skimp on the grit. Anyway, he made this video review of the Top superabrasives 140 grit standard resin wheel (which is guilty of grit skimping.) So far he has bought three satisfactory wheels and one defective wheel from Hans Lapidary in China. This is the first one from Top, and also the last. To be completely fair to Top-Superabrasives, after a positive but honest review posted by hubby on ebay feedback which they read and seemed to understand, they have offered to replace the wheel with one of their premium resin ones or his choice of any grit. We are not going to take them up on it. We prefer not to do any more business with them. |
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bat
off to a rocking start
Member since October 2018
Posts: 2
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Post by bat on Oct 11, 2018 13:46:19 GMT -5
Hello, Writing here the seller of this wheel, top - superabrasives. Maybe anyone of this forum know the person who did and owns this video on youtube? We tried to find him according to sales history, but it was quite long time ago, same wheels sent to different customers and we could not find his contact details. We would like to find him and replace the wheel, this is really factory defect. We try to supply only high quality products and care about customers a lot, but as you all know over a lot of sales, sometimes mistakes happen. The problem is that the customer never complained. In this case we were unable to find out that we sent faulty product. If customer informed us about the situation we would replaced the wheel or refund the payment - customers choice. Solved problem is not a problem any more, but if we are not aware of it we cannot solve it. So if anyone knows this person here, please let us know or send him the link of this thread. Hopefully we will get in touch with him. I also attach few photos of wheels made today which we usually send so anyone who visits this thread would be able to see photos of actual wheels. First photo of standard soft wheel grit 140, second photo of premium Rez grit 140 Here are links to photos :   Thanks for reading this. |
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Post by rockjunquie on Oct 13, 2018 11:03:53 GMT -5
Hello, Writing here the seller of this wheel, top - superabrasives. Maybe anyone of this forum know the person who did and owns this video on youtube? We tried to find him according to sales history, but it was quite long time ago, same wheels sent to different customers and we could not find his contact details. We would like to find him and replace the wheel, this is really factory defect. We try to supply only high quality products and care about customers a lot, but as you all know over a lot of sales, sometimes mistakes happen. The problem is that the customer never complained. In this case we were unable to find out that we sent faulty product. If customer informed us about the situation we would replaced the wheel or refund the payment - customers choice. Solved problem is not a problem any more, but if we are not aware of it we cannot solve it. So if anyone knows this person here, please let us know or send him the link of this thread. Hopefully we will get in touch with him. I also attach few photos of wheels made today which we usually send so anyone who visits this thread would be able to see photos of actual wheels. First photo of standard soft wheel grit 140, second photo of premium Rez grit 140 Here are links to photos : Thanks for reading this. I am replying to tag ziggy. Her husband made the video. Maybe you can send her a message by clicking on her name and looking up to the right to send her a message? I am sure that readers can appreciate you wanting to make things right. That's good customer service. |
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bat
off to a rocking start
Member since October 2018
Posts: 2
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Post by bat on Oct 15, 2018 7:18:05 GMT -5
Thank you very much for your reply. I wrote the message to Ziggy, but as long as her profile says: Last Online: Aug 24, 2017, I assume there are not many chances she will notice my message.
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Post by rockjunquie on Oct 15, 2018 11:16:18 GMT -5
Thank you very much for your reply. I wrote the message to Ziggy, but as long as her profile says: Last Online: Aug 24, 2017, I assume there are not many chances she will notice my message. She does show up every now and again. So, she will probably see it. |
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vwfence
has rocks in the head
Member since January 2013
Posts: 566
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Post by vwfence on Oct 15, 2018 14:09:47 GMT -5
Thanks for the answer's
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Post by pauls on Oct 15, 2018 14:48:59 GMT -5
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