polished
has rocks in the head
Member since February 2006
Posts: 567
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Post by polished on Apr 30, 2006 20:06:52 GMT -5
Well, I sent my Lortone tumbler (3lb) back with a letter stating all the issues it was having - got a phone call Wednesday saying it could be fixed and I'd be getting it back - no charge - on Tuesday.
Low and behold, on Saturday (yesterday) the mailman brings me not my tumbler back, but a brand spankin' new one. No charge. I'm once again a happy little newbie-tumbler, hoping nothing happens to my now twin tumblers to ruin this happy-dance. :-)
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Tellfamily
spending too much on rocks
Member since September 2004
Posts: 476
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Post by Tellfamily on May 25, 2006 11:06:54 GMT -5
Lortone is usually real good to work with. When you first talk to them you get the feeling they are looking for a way out. Once you send it to them, they step-up & take care of the problem.
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Post by Cher on May 25, 2006 13:35:29 GMT -5
Woohoo A brand new one, how cool is that!!
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rumbletumble
spending too much on rocks
Member since April 2005
Posts: 308
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Post by rumbletumble on May 25, 2006 14:29:07 GMT -5
I , too, have just talked with Lortone and found them helpful and Interested in correcting anything that is wrong. I guess that's why they keep their reputation.
Sally
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polished
has rocks in the head
Member since February 2006
Posts: 567
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Post by polished on May 26, 2006 14:11:23 GMT -5
Yes - even though I check the garage twice daily with trepidation, they're both tumbling happily along. I have glass in one, rocks in the other, and hopefully with two working (knock wood) I'll have a good collection for the art show my sister and I participate in every August.
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jerryb
spending too much on rocks
Member since January 2006
Posts: 408
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Post by jerryb on May 29, 2006 11:24:34 GMT -5
I , too, have just talked with Lortone and found them helpful and Interested in correcting anything that is wrong. I guess that's why they keep their reputation. OK, I have to make some comments here. Why is it that there are so many "bad" lortone tumblers? seems like there are a lot of posts of problems right out of the box. Yet, everyone praises them because they "fix it after i send it back"  I don't get it. Now i'm not the sharpest knife in the drawer, but seems to me with the number of bad lortone products being reported on here I WON'T BE BUYING A LORTONE TUMBLER ANY TIME SOON. I do use their barrels, which have been fine, but all the motor bearing and belt problems, i don't need to spend money on that. again, Why the loyalty to Lortone when they have so many out of the box problems? think of it this way: would chevy (or any other car maker) still be praised on here as the best if they had as many bad engines at delivery as Lortone has motor/belt/bearing problems? NO WAY. I don't get it, glad i can make my own, and maybe I'll start making real tumblers that work right out of the box to offer for sale. cheers jerry PS: no more ranting from me for a while. PPS: I will be anxiously waiting for the thread titled "Lortone UPGRADES product in response to repeated failures" to appear, LOL PPPS: Really that WAS the last rant, Really....  |
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MrCoffee
has rocks in the head
Member since December 2005
Posts: 634
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Post by MrCoffee on May 29, 2006 22:09:30 GMT -5
If you get a shop going, jerryb, then let us know. It seems like a lot of folks in your town have interests that are similar to mine. I know of one air horn collector (I have a couple locomotive horns) and now someone who is into rocks. Interesting. Your community must really be wired!
MrCoffee
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jerryb
spending too much on rocks
Member since January 2006
Posts: 408
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Post by jerryb on May 30, 2006 12:04:46 GMT -5
Wired!!!,
you've gotta be kidding, i would loved to get the h##l out of here forever. far too many small town minds filled with intolerance who are willing to always be going backward in a world of change.
on that cheerful note,
jerry
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MrCoffee
has rocks in the head
Member since December 2005
Posts: 634
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Post by MrCoffee on May 30, 2006 12:34:27 GMT -5
Well, just come on over to Ann Arbor then, jerryb. There is a lot of diversity here, and not much of a small town mentality. Of course, with the local economy based on two major universities, much of that can be expected.
MrCoffee
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jerryb
spending too much on rocks
Member since January 2006
Posts: 408
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Post by jerryb on May 30, 2006 19:08:11 GMT -5
your sig says detroit,
i get to ann arbor fairly regular, friends out by whitmore lake and sister in dexter.
we'll have to meet up sometime.
i would like to move but its not gonna happen till i win the lotto, or inherit a bundle from my rich aunt. oh, wait....i don;t have a rich aunt:o
cheers
jerry
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wirerapper
off to a rocking start
Member since May 2006
Posts: 6
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Post by wirerapper on Jun 1, 2006 7:44:41 GMT -5
I have a Lortone tumbler, and it has worked "right out of the box"! As far as I am concerned, they make the best one out there.
Bob
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Post by sandsman1 on Jun 2, 2006 17:02:51 GMT -5
hi all i just got an email from jim at lortone and he's gonna send me a new motor for my panther saw -- remember all the trouble i was having well finaly the wires burnt of the on/off switch and i called jim and told him he said send it back so i did and he just said hes sending a replacement --- and he told me i had the saw a year and two months but he still is replaceing it so im pretty happy bout this
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Post by LCARS on Jun 2, 2006 21:18:50 GMT -5
I , too, have just talked with Lortone and found them helpful and Interested in correcting anything that is wrong. I guess that's why they keep their reputation. OK, I have to make some comments here. Why is it that there are so many "bad" lortone tumblers? seems like there are a lot of posts of problems right out of the box. Yet, everyone praises them because they "fix it after i send it back" I don't get it. Now i'm not the sharpest knife in the drawer, but seems to me with the number of bad lortone products being reported on here I WON'T BE BUYING A LORTONE TUMBLER ANY TIME SOON. I do use their barrels, which have been fine, but all the motor bearing and belt problems, i don't need to spend money on that. again, Why the loyalty to Lortone when they have so many out of the box problems? think of it this way: would chevy (or any other car maker) still be praised on here as the best if they had as many bad engines at delivery as Lortone has motor/belt/bearing problems? NO WAY. I don't get it, glad i can make my own, and maybe I'll start making real tumblers that work right out of the box to offer for sale. cheers jerry PS: no more ranting from me for a while. PPS: I will be anxiously waiting for the thread titled "Lortone UPGRADES product in response to repeated failures" to appear, LOL PPPS: Really that WAS the last rant, Really.... I've had problems with Lortone's 4-stage kit polish (well documented here) but I think that the majority of problems you read about here can be chalked up to the "squeeky wheel" phenomenon. People don't often go out of their way to make note when the products work the way they're supposed to, but when something goes wrong, whoa look out! I have a 33a & a 33b tumbler from Lortone that have given me almost no trouble (when I maintain them properly). Don't assume when you hear complaints about something that the products in general are no good. I'm sure that for every bunk product there are dozens that go un-noted because they dutifully perform their jobs & are taken for granted. At any rate a Lortone still beats a C.E. hands down! Try posting a poll to ask if people are happy with their Lortone products & you will see what i'm talking about. Although Jim never offered to replace my bunk AO polish, I can't say I balme him because I would only be getting another batch of the same stuff. Always look at the bigger picture before making a judgement call or you may end up being stuck with an even worse brand in the end. |
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rallyrocks
fully equipped rock polisher
Member since November 2005
Posts: 1,507
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Post by rallyrocks on Jun 6, 2006 14:09:23 GMT -5
I'd second LCARS comments, I WILL NOT buy a grit kit from them ever again, period end of that discussion.
On the other hand, I've got three of their tumblers which have been running continuously for 7,9 and 10 months respectively, and apart from some minor tweaking/teething pains (OK so I shouldn't have to deal with those, but knowing how new parts break-in, I don't hold it against them) they have been essentially trouble free.
Maybe there are better brands out there, but without local retailers, Lortone winds up getting my business for tumblers and they are a known entity.
Don't get me started on their grit kit though, that one still burns me up!
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Post by sandsman1 on Jun 6, 2006 15:08:17 GMT -5
i forgot to add in the last post i have had maybe 5 or 6 lortone tumblers and i think there great they keep goin the most i have done to them was a belt -- and acouple i have came from ebay and they where old and still kickin so i think all in all there tumblers are as good as any and i prefer there lid design over thumbler's but i also like the model b's even if they eat lid liners alot there also a good machine
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Post by sandsman1 on Jun 27, 2006 8:28:42 GMT -5
well i got my new motor from lortone but they didnt send a switch so what im gonna do is grab a toggle switch and mount it so i can hook the auto off chain to it so it will still work this way i dont have to pay that crazy price for there replacement switchs i can grab one anywear if i ever have to again --- all in all im happy they could have said your warrentee is up sorry
--- only thing that didnt sit right was they sent me back the same motor as the last one and the shaft is too long to use the belt guard its never been on the saw since i bought it cause they sent this motor the first time,, -- i asked for one that will work with the belt guard but they sent the same one
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