Ron's Rocks

Lorotone says they will replace the part. I have let Ron know that 1) he might give me $1 credit to cover the postage to Lorotone, 2) it is still not to late for him to ssay he is sorry he did not notice the defect, or that he sent such a kurt message, or just sorry that I was inconvenienced.

I will report back if he makes any amends.

Rons is our local shop here in so. Calif. I know him pretty well and have had good luck buying from him but have had no such warrantee problems. Don't really know how it's supposed to work. I think my Workforce saw and my tumblers say you have to return it to the factory for such work but a slab grabber, gee if it's defective, I'd think he'd just replace it. Oh well, not the way I'd do business but his choice I guess. seems like a good way to discourage repeat buyers though...mel

Daniel: Ron can be nice but for the most part, he's a pretty crusty dude *L*. Stories about his behavior always seem to be going around. I pretty much don't pay much attention to them but I'm afraid he has a bit of a reputation for being cranky and abrupt. Most of us who deal with him just realize how he is and deal with it. Guess we can't all be sweethearts huh?. Actually he seems to do pretty good business in spite of any lack in social skills. S*..mel

Well Trish,

I am glad to hear that Ron is not always a problem. Maybe he is better with customers buying more expensive items, or maybe he was having a bad day. I have had folks at Lortone as well as Mel attest to the fact that he is a bit crusty.

I am so annoyed that he gave me so little respect or courtesy that I will press throuhg PayPal to get my shipping costs (to Lortone) back. I should not have to pay for that. It is bad enough I paid for "Priority" and am having to wait 2-3 weeks for the damm thing to be useable. Thats slower than media-mail.

ANd, I just don't plan to do any more business with Ron. There are enough friendly vendors out there, and life is short. If one or two folks reading htis think twice about buying from him, thats just karma.

and Ron continues to be a cretin ...

I am glad not everybody has had a bad time with Ron. I mean, I would not wish a bad time on anyone here. But, I find it hard to hear about other folks good experiences because it undercuts the consumer action I am taking here. I am nt trying to hush anyone. But frankly, unless you have had to return an item, resolve a dispute, or work out some issue with Ron, I am not sure how relevant any "good reports" are. I guess it is somewhat useful to know that in the normal course of things he has good prices and quality, but I am not talking about the normal course of things. I am talking about the freak-monster that came out as soon as the least little thing went wrong.

Today Lortone apparently shipped my replacement part. I did not hear this from Lortone, but Ron told payPal that it had shipped. He also suggested I had refused to send the item to him, which is so frustrating after he repeatedly demanded that I send it directly to Lortone. He also started calling it a "so-called" defect because he had not seen it himself. Although I had clearly stated that I would update the payPal claim as soon as I saw how things worked out with Lortone, Ron went and escalated things from a PayPal dispute to a PayPal claim before I even heard from Lortone, much less even got the part. So, I did not get to enter my final comments into the case file.

I had to call PayPal customer service and wait on hold a long time just to get an email address where I could send remarks that will hopefully get into the file. From beginning to end, Ron has really been a butt-head.

All I can say is that although others report no problems with Ron, I can only warn people in the strongest term to avoid Ron's Rocks. It is possible that he is great until something goes wrong. I agree he has low prices. Since he sells name brands, I imagine the quality is good too. What I am saying is that the man lacks social skills, does not give a hoot about customer service, and if you call him on his behavior, he gets ugly.

Lots of folks can be good sellers when all goes smoothly. I think it is a real test of a seller's character when things don't go smoothly. And Ron has failed this test. Not only failed big time, but repeatedly failed at each successive twist and turn of this ordeal.

Even the folks who kinda like him have described him as kurt or crusty. Jim at Lortone said, "oh, thats Ron. He just liek that." Well, I'd like to add nasty to the list.

I will say again, before I put this whole thing behind me. Avoid Ron's Rocks!!

More people should call out behaviour like this in the marketplace. It helps those who are new to the hobby not to get ripped off and taken advantage of.

I was new to the hobby when I arrived here. I made a couple purchases from recommendations or "heads up" type posts here. Lets just say Ive been taken advantage of several times and still to this day, I get sick just thinking about them. I havent even touched a rock for a couple months, and dont even have the desire to. The only nice transactions I ever had were with Dan , and I appreciated it very much !

Hopefully I can get back into this sometime in the future, but right now, the couple boxes of driveway fill I do have can just wait to be thrown out later.

So, Kudos Dan, dont take any crap. I guess some people just think they deserve our money , without having to be of any service or satisfaction whatsoever.