spikeict
fully equipped rock polisher
Alba gu bra! In Promptu
Member since November 2006
Posts: 1,413
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Post by spikeict on May 25, 2007 23:49:41 GMT -5
Hi all, I need to bring something to your attention. This past week there was a major fire at Bernies lapidary, It was not of their own making but some drunk that hit a utility pole outside the business. I am making a big purchase from them today, and they are going over and above the call of duty to make it work out. If you are looking to buy replacement parts or something new please check them out, best prices I have found. www.bernieslapidary.com/Index.htmSpike |
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Post by cina on May 26, 2007 1:05:34 GMT -5
Thanks for the tip Steph  |
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Post by beefjello on Jul 14, 2007 10:51:18 GMT -5
Well I'm still waiting on mine.  I ordered the GP-6 from Bernie's on June 8th. Two weeks went by and I hadn't heard anything, so I emailed for a progress report. I was told that the manufacturer wasn't going to be shipping them out until the 15th of July. Yesterday I emailed again to get a confirmation that they would be shipping out this weekend. Here is the reply I received: "Brian, I would like to say that I can guarantee the two week delivery buy I can't. I am so frustrated with this company that I took the item off of our site. I was told they were in the process of moving their location that that it would be two more weeks until they ship. You tell me what you want to do. Wait it out or cancel, it your call. I have another customer waiting also. I am embarrassed about this. We have never had this problem, but we always kept these in stock. Since the fire, we've had to drop ship them a whole new experience for us. I guess we never paid much attention to how long orders took to get from them to the store because we always kept the stock up. I do not know what else to say but I'm sorry this happened." I'm going to wait it out, at least for the next couple weeks (blessed with patience, that's me). I can't fault Bernies. I've had good dealings with them in the past, and I'm confident I will also have good dealings in the future. It's just an unfortunate situation. |
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Sabre52
Cave Dweller 
Me and my gal, Rosie
Member since August 2005
Posts: 20,497
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Post by Sabre52 on Jul 14, 2007 15:46:45 GMT -5
Beef: Don't feel bad. I ordered an Arizona gem hunting book from Bernies and was told two weeks something like five weeks ago. I also asked them to contact me if they couldn't get it so I could look elsewhere and they haven't returned any successive inquiry I've made. I'm not real happy with them at all!...Mel
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Post by Bikerrandy on Jul 20, 2007 20:17:45 GMT -5
Bernies has always been great to me, Carole is a sweetheart and before the fire I always received stuff fast. They must be going through hell having to drop-ship all the orders.
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Sabre52
Cave Dweller
Me and my gal, Rosie
Member since August 2005
Posts: 20,497
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Post by Sabre52 on Jul 27, 2007 18:49:25 GMT -5
Well, I got my Arizona Gem hunting book from Bernies today. It took a bit longer than they said but they are way better than friggin Amazon that strung me along for months with no book. Overall, especially since they've been restocking after their unfortunate fire, I'd give Bernies two thunbs up....Mel
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brimstone
starting to shine!
So you think it's hot where you are
Member since July 2007
Posts: 26
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Post by brimstone on Jul 28, 2007 1:46:58 GMT -5
Fire huh? Well I had nothing to do with it, you can't prove a thing
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