Sabre52
Cave Dweller 
Me and my gal, Rosie
Member since August 2005
Posts: 20,497
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Post by Sabre52 on Dec 9, 2007 14:27:12 GMT -5
Well, as some of you know, my Ball Mill Tumbler ( MJR Tumblers) had a bearing freeze up and grind the shaft through after about 100 days of use. I'm happy to say that in addition to lots of advice, the owner Matt Romney stands behind his product and honored the warranty. Sent me a whole new drive shaft with new bearings and a new pulley wheel. Can't wait to get up and running again and it's always a pleasure doing business with folks who stand behind their product and have good customer service.....Mel
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Post by johnjsgems on Dec 9, 2007 19:52:06 GMT -5
That's great Mel. As we are nearly the same age, do you find it a little sad that we are surprised when companies stand behind their products and provide good service? I seem to remember being shocked when a company wouldn't back their products. That was back before the internet I believe.
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Sabre52
Cave Dweller
Me and my gal, Rosie
Member since August 2005
Posts: 20,497
|
Post by Sabre52 on Dec 10, 2007 19:43:51 GMT -5
John, I guess that realization does date us *L*. Oh for the days when everyone stood firmly behind their products and a business deal could be sealed with the shake of the hand rather than a pile of paperwork provided by a slick lawyer!....Mel
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Post by cpdad on Dec 10, 2007 21:09:42 GMT -5
thats cool mel...glad everything was o.k.....yep its hard to find someone that backs up chit....kev.
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