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Post by rockjunquie on Mar 27, 2018 10:17:01 GMT -5
I sent a cab to Japan and it got lost. The buyer opened a dispute and said I had not kept in contact. That was a lie. I tried to get the PO to track it down. And, we had communicated about 10 times. I gave her half her money back, but she wants it all. Am I screwed with PP? Something tells me I am. I'm so pissed. I can't control the mail.
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Post by MsAli on Mar 27, 2018 10:20:12 GMT -5
You probably are screwed with PP
International sales are hard. Did you have tracking on it?
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Post by rockjunquie on Mar 27, 2018 10:28:55 GMT -5
You probably are screwed with PP International sales are hard. Did you have tracking on it? Yeah, the package was stuck- looks like at the intl terminal. |
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Post by hummingbirdstones on Mar 27, 2018 10:32:11 GMT -5
Yeah, you're probably screwed. International sales are tough if you don't have tracking and insure the package. For some reason, insuring the package makes it get where it's suppose to go -- probably because they have to reimburse you if it gets lost.
If you did have insurance on the package, you can at least file a claim with the post office for reimbursement, which is a huge hassle in itself, but at least it's some recourse.
Being a vendor means sometimes having to suck it up if things go haywire. Put yourself in your customer's place. If you paid for something and never received it, would you want to be out money for something you don't have?
If you run your shop as a business and pay taxes, you can write your loss off on your taxes.
Sorry this happened and you have to go through this bs.
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Post by hummingbirdstones on Mar 27, 2018 10:33:12 GMT -5
You probably are screwed with PP International sales are hard. Did you have tracking on it? Yeah, the package was stuck- looks like at the intl terminal. So they found it? That's good news. |
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Post by rockjunquie on Mar 27, 2018 10:34:35 GMT -5
Yeah, the package was stuck- looks like at the intl terminal. So they found it? That's good news. No, they didn't find it. That was the last move in tracking. |
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Post by MsAli on Mar 27, 2018 10:36:54 GMT -5
So they found it? That's good news. No, they didn't find it. That was the last move in tracking. Probably fell in the cracks somewhere. It may still pop up. I would fight it with PP, but be prepared to give full refund.
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Post by hummingbirdstones on Mar 27, 2018 10:38:23 GMT -5
So they found it? That's good news. No, they didn't find it. That was the last move in tracking. Ack. Bummer. |
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Post by rockjunquie on Mar 27, 2018 10:39:43 GMT -5
No, they didn't find it. That was the last move in tracking. Probably fell in the cracks somewhere. It may still pop up. I would fight it with PP, but be prepared to give full refund.
They already took the money. They put a hold on it until it is resolved. It's really the principle of the matter.... but I know you can't fight city hall. It irks me that she lied about our communication. I sent pp a copy of all of our communications. |
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Post by rockjunquie on Mar 27, 2018 10:41:23 GMT -5
Yeah, you're probably screwed. International sales are tough if you don't have tracking and insure the package. For some reason, insuring the package makes it get where it's suppose to go -- probably because they have to reimburse you if it gets lost. If you did have insurance on the package, you can at least file a claim with the post office for reimbursement, which is a huge hassle in itself, but at least it's some recourse. Being a vendor means sometimes having to suck it up if things go haywire. Put yourself in your customer's place. If you paid for something and never received it, would you want to be out money for something you don't have? If you run your shop as a business and pay taxes, you can write your loss off on your taxes. Sorry this happened and you have to go through this bs. Actually, I have had things go missing- I honestly don't hold the seller responsible when I know it was the usps that lost it. Not their fault. It was not insured. It's not that it was a lot of money- it just makes me mad. |
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Post by MsAli on Mar 27, 2018 11:01:38 GMT -5
Probably fell in the cracks somewhere. It may still pop up. I would fight it with PP, but be prepared to give full refund.
They already took the money. They put a hold on it until it is resolved. It's really the principle of the matter.... but I know you can't fight city hall. It irks me that she lied about our communication. I sent pp a copy of all of our communications. I am sorry-I don't get why people have to lie about things
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Tommy
Administrator 
Member since January 2013
Posts: 12,982
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Post by Tommy on Mar 27, 2018 11:15:12 GMT -5
Tela - just saying in advance this information will be of zero help to you in this specific situation and is more of a response to the general feelings that many have about shipping internationally.
Since 2014 when I started selling cabochons on Etsy I've sold and shipped 120 orders (280 items) internationally and have lost exactly one $100 package going to Spain in 2015. The one lost package situation felt suspicious to me but I sucked it up - asked her to wait 10 additional days and when she said it still hadn't shown up I refunded the entire purchase price (minus the shipping cost) and moved on - cost of doing business.
My point is - in this time period I have never once voluntarily paid for insurance or tracking, or built it into the cost - and the general experience has been very safe and secure and healthy financially for me. I do offer an upgrade for 'int'l registered' which takes my standard int'l cost from around $13 up to around $30 but over the years I believe my customers have opted to pay for this upgrade maybe twice. Etsy makes it so easy for me to ship internationally they even fill out and print the customs form for you as a 4x6 label - all I have to do is drop it in the outgoing mail box. Zero difference from shipping locally other than not having the tracking.
As a side note I still watch for orders from Spain and see if this customer shows back up but there have been no repeat orders from her.
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Post by hummingbirdstones on Mar 27, 2018 11:39:15 GMT -5
The fact that she lied about communication with you is concerning. That makes a difference. I have never had a package go missing that I sent, but usually we sell higher valued opals and we send it insured.
Good luck with your dispute. The fact that she lied may end up being in your favor.
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Post by rockjunquie on Mar 27, 2018 12:24:30 GMT -5
Tela - just saying in advance this information will be of zero help to you in this specific situation and is more of a response to the general feelings that many have about shipping internationally. Since 2014 when I started selling cabochons on Etsy I've sold and shipped 120 orders (280 items) internationally and have lost exactly one $100 package going to Spain in 2015. The one lost package situation felt suspicious to me but I sucked it up - asked her to wait 10 additional days and when she said it still hadn't shown up I refunded the entire purchase price (minus the shipping cost) and moved on - cost of doing business. My point is - in this time period I have never once voluntarily paid for insurance or tracking, or built it into the cost - and the general experience has been very safe and secure and healthy financially for me. I do offer an upgrade for 'int'l registered' which takes my standard int'l cost from around $13 up to around $30 but over the years I believe my customers have opted to pay for this upgrade maybe twice. Etsy makes it so easy for me to ship internationally they even fill out and print the customs form for you as a 4x6 label - all I have to do is drop it in the outgoing mail box. Zero difference from shipping locally other than not having the tracking. As a side note I still watch for orders from Spain and see if this customer shows back up but there have been no repeat orders from her. I've never sent a lost package before. I won't quit intl sales because of it. The biotch just irks me. I'm beginning to feel like she is lying about getting it. The PO has been no help, either. I just kinda feel screwed. |
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Post by fernwood on Mar 27, 2018 12:29:37 GMT -5
So sorry to hear this.
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Post by rockjunquie on Mar 27, 2018 12:35:39 GMT -5
Thank you. I feel so frustrated. I would feel a little better if the PO would help. But, I can't get any help from them. |
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Deleted
Deleted Member
Member since January 1970
Posts: 0
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Post by Deleted on Mar 27, 2018 13:21:55 GMT -5
I assume that you've checked out PayPal's Seller Protection page for "Item not received" options. If not covered by that, you may not have any further recourse. The post office insurance also can give little relief, as once it is delivered to an address, they've basically fulfilled their obligation. Unless you ship with something that actually requires a signature from the recipient (getting steadily more expensive) it becomes impossible to tell what happened to the package. It could have been stolen out of a mailbox or off a porch step, been mis-delivered to a neighbor who kept it, been picked up and kept by some less-than-honest soul in the house to which it was delivered, etc. It works both ways, sometimes. I have paid for items that were clearly never put into the envelope or box - and had the seller blame the post office, blame me, or insist that I was responsible for filing a claim with the post office (that's not how postal insurance works). International customs also throws a wrench into deliveries. I've seen things sit in Customs for a month—even worse, some things sent back after a long delay because the Customs form was signed in what that country's Customs considered the wrong color of ink (they didn't like black): causing it to have to be re-sent and basically tripling the cost of sending by FedEx. Ended up costing around $180 extra to ship an item that cost $80, and the customer, who had paid for faster shipping, still wasn't happy because of the delay. Sorry this happened to you! |
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saxplayer
fully equipped rock polisher
Member since March 2018
Posts: 1,327
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Post by saxplayer on Mar 27, 2018 13:29:32 GMT -5
I sent a cab to Japan and it got lost. The buyer opened a dispute and said I had not kept in contact. That was a lie. I tried to get the PO to track it down. And, we had communicated about 10 times. I gave her half her money back, but she wants it all. Am I screwed with PP? Something tells me I am. I'm so pissed. I can't control the mail. Not to be negative Nellie here.. but I have extensive experience with shipping via eBay, PayPal and the PO / UPS / FedEx. I've done over 15,000 auctions on eBay in a previous career and let me just sadly say you're probably out of luck. Paypal now being owned by eBay has become nothing but a "hold your money" when disputes happen. 98% of the time they side with the purchaser / buyer and not the seller. The only recourse is a well-insured package that has obvious tracking ID that shows it is lost by the post office or shipper. Even then - the post office usually weasles out of the responsibility some how. Bottom line for me is - document everything before during and after. I don't pay for insurance unless the item is very expensive and if I feel there is any risk of the shipment getting lost - I tell the buyer they will get a 50% refund in that event (like yours). Unfortunately, PayPal won't see it that way I fear. Best of luck. |
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Deleted
Deleted Member
Member since January 1970
Posts: 0
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Post by Deleted on Mar 27, 2018 13:34:38 GMT -5
Paypal now being owned by eBay has become nothing but a "hold your money" when disputes happen. 98% of the time they side with the purchaser / buyer and not the seller. Paypal and eBay parted ways 2 years ago. That's probably why eBay is becoming a more expensive place to sell (I've read that Paypal profits had been subsidizing eBay during their time together). EBay is now planning on pushing another payment processor from the Netherlands as their "preferred payment" method (we'll see whether they actually have the clout to dethrone Paypal, which is miles ahead across the Internet). Bad shipments have been very rare in my experience, and about the same frequency for the USPS as for FedEx and UPS. There are some locations around the world that I just will not ship to (some entire nations and some areas within certain countries). Documenting valuable items for uncertain destinations is a very good suggestion. |
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saxplayer
fully equipped rock polisher
Member since March 2018
Posts: 1,327
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Post by saxplayer on Mar 27, 2018 13:43:32 GMT -5
Paypal now being owned by eBay has become nothing but a "hold your money" when disputes happen. 98% of the time they side with the purchaser / buyer and not the seller. Paypal and eBay parted ways 2 years ago. That's probably why eBay is becoming a more expensive place to sell (I've read that Paypal profits had been subsidizing eBay during their time together). EBay is now planning on pushing another payment processor from the Netherlands as their "preferred payment" method (we'll see whether they actually have the clout to dethrone Paypal, which is miles ahead across the Internet). You're correct - I stopped doing my 400-500/month auctions years ago. I did know they aren't married anymore but mis-spoke. Thanks for catching that. |
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