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Post by rockjunquie on Oct 23, 2019 12:10:59 GMT -5
I got my order from Rio for a little bit of wire and a small pack of 10 sunshine cloths. I was wondering why the box was so big and heavy. I opened it, thinking I may have put in a surprise order since it was abt 2 in the morning. Nope. They messed up and sent me a BULK pack of 100 cloths!!! Holy Moly that's like 200.00 not 20.00.
What would you do? I have already made up my mind. I'll tell ya later.
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Don
Cave Dweller 
He wants you too, Malachi.
Member since December 2009
Posts: 2,616
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Post by Don on Oct 23, 2019 12:36:53 GMT -5
shipping error in your favor, collect $200.
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Post by Pat on Oct 23, 2019 12:45:04 GMT -5
I’d call them, and tell them. Most likely they will tell you to keep them. Hope so.
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Post by fernwood on Oct 23, 2019 13:39:24 GMT -5
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Post by Drummond Island Rocks on Oct 23, 2019 14:04:52 GMT -5
If they accidentally sent you an extra 10 I think they would tell you to just keep them but an extra 90 at $2 each they may want them back. If they do want them back I hope they send you a prepaid envelope so there is little to work for you. I know the mark up on sundry items is usually extreme so their loss is not as bad it seems.
Chuck
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Post by miket on Oct 23, 2019 14:32:44 GMT -5
Yep, I'm with Pat . I'm sure you're a good customer so they will probably end up telling you to keep them. Plus, as Drummond Island Rocks said, I'm sure there's a huge markup. And there's always good karma and all...  |
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Post by rockpickerforever on Oct 23, 2019 15:20:44 GMT -5
I would never presume to force my opinions on others, do what feels right for you. But because you asked, I have to say, me personally, I would tell them. Knowing there's a huge mark-up, I know the loss wouldn't bankrupt them, but honesty is always the best policy. Good Karma, and all that. (Enough cliches? Lol.) I realize being honest shouldn't require a reward, but if they ask for them back, they should make it up to you. Discount on next purchase, maybe? My  worth. |
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Post by rockjunquie on Oct 23, 2019 15:28:04 GMT -5
I REALLY, REALLY wanted to keep them, but I knew if I did, it would just hang over my head and bring me bad karma, so I called them. The woman was really surprised. LOL! She did NOT offer me anything, but is sending a label. So, I flat out asked if I could keep one and she said sure, absolutely. Makes me think I could have kept them all! LOL! But, no, I'm glad I called. Rio has always been good to me.
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Post by rockpickerforever on Oct 23, 2019 16:24:26 GMT -5
Good on you, Tela! It would have been something hard to live with.
But shame on them for being so stingy with a good customer. Good Karma to you!
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Post by miket on Oct 23, 2019 16:33:57 GMT -5
I'm surprised that they did what they did- but you feel good about it and that's the most important thing!  |
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Post by hummingbirdstones on Oct 23, 2019 19:20:30 GMT -5
Good on you, Tela. I wouldn't have been able to sleep if it were me and I didn't tell them.
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Post by aDave on Oct 23, 2019 19:23:37 GMT -5
I REALLY, REALLY wanted to keep them, but I knew if I did, it would just hang over my head and bring me bad karma, so I called them. The woman was really surprised. LOL! She did NOT offer me anything, but is sending a label. So, I flat out asked if I could keep one and she said sure, absolutely. Makes me think I could have kept them all! LOL! But, no, I'm glad I called. Rio has always been good to me. You did the right thing. Really. I would have contacted them to return the items. Same thing happened with an Amazon purchase I made. I ordered a single item at the cost of what a single item would be, and they sent me a case for that same price. Error in the listing and pricing. There was no way for them to rectify it because it was a faulty listing, so I was told to hang onto all of them. I offered some of the items here, and Jean rockpickerforever got one sent to her for free (Coleman Lantern stuff). |
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Post by rockpickerforever on Oct 23, 2019 19:30:19 GMT -5
Yes you did, aDave , and I thank you! It did get it installed in the stove, we just have not camped sans trailer since then, so have not needed to use it. But it is ready to use! Sharing them with others a great way to make something good out of their screwup, whether they were even aware of it or not. You did good, too, Dave. |
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Post by aDave on Oct 23, 2019 19:40:01 GMT -5
Yes you did, aDave , and I thank you! It did get it installed in the stove, we just have not camped sans trailer since then, so have not needed to use it. But it is ready to use! Sharing them with others a great way to make something good out of their screwup, whether they were even aware of it or not. You did good, too, Dave. Glad you'll be able to put it to use...sometime. I come from a work environment where lockers could be left unlocked, wallets could be left out in the open, and cash could be left out - without issue. Heck, I just took an air hose fitting back to Harbor Freight that I accidentally pocketed as I was test fitting items that I brought against what they had in the store. With the shuffle of fittings, I didn't realize I put a new item in my pocket. Cashier was actually blown away that I returned a $5 item. It is actually quite fulfilling when I correct an overage mistake that was originally made in my favor. It works the same way when a cashier hands me back bills that I accidentally overpaid. Kudos to them as well. |
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Post by arghvark on Oct 30, 2019 8:23:16 GMT -5
When I was about 20 years old, I misplaced my wallet in a public place. Had $900 cash in it for rent and my month's cash. Long story short, I was able to recover it, with the cash. The woman who found it was around 40, working what was probably minimum wage or slightly above. She absolutely, categorically refused my attempts to give her something in gratitude for saving my bacon. Completely changed my attitude about people and those types of situations. Several times overy the last 3 and a half decades I have been on the other end of situations like that.
Doing the right thing is always doing the right thing. Completely agree with your decision.
Argh
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Post by victor1941 on Oct 30, 2019 10:39:00 GMT -5
Rockjunquie, I agree that the right thing to do was to notify the company about the error and ask for a recommendation. My belief is that what goes around comes around and honesty is always the best policy in the end.
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Post by roy on Oct 30, 2019 10:40:56 GMT -5
i agree with Pat just because they screwed up dont mean they should have to pay the price its hard enough in this world today
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NRG
fully equipped rock polisher
Member since February 2018
Posts: 1,687
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Post by NRG on Nov 1, 2019 19:18:30 GMT -5
Today I got a smog check on my truck. Passed BTW!
Dude did a math error and undercharged by $8.75. I said, "hey! You did a math error in my favor for $8.75". He said "awwww crud. Not worth my time to fix it. You been coming here since I opened a long time ago. Call it a good guy discount, this time..."
Lol
Karma is a bitch and I won the karma war today! Woot!
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Post by parfive on Nov 1, 2019 19:33:18 GMT -5
He prolly paid it forward and f’ed the next guy for the $8.75 : )
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El JeffA
spending too much on rocks
Member since February 2016
Posts: 353 
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Post by El JeffA on Nov 1, 2019 20:00:00 GMT -5
Doing the right thing is always doing the right thing. Completely agree with your decision. Argh That pretty much sums up how I feel... How does that ‘Golden Rule’ thing go again...? You did good Tela. |
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worth.
