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Post by arghvark on Feb 11, 2020 11:15:56 GMT -5
Finally got around to changing the oil in the 18" saw.
Anyway, while the sludgy stuff filters, refilled with about 2/3 new oil. Two of the (1 gallon) containers of Ultracruz were quite a ways from full. One was just over 3 quarts, the other about 3.5 quarts. Yes, they were sealed.
Anyone else experienced this?
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NDK
Cave Dweller 
Member since January 2009
Posts: 9,440
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Post by NDK on Feb 11, 2020 11:47:10 GMT -5
I imagine this is major hindsight, but did you get pictures before you broke the seal? I'd definitely get ahold of whoever you purchased it from & discuss it with them.
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Tommy
Administrator 
Member since January 2013
Posts: 12,982
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Post by Tommy on Feb 11, 2020 20:08:58 GMT -5
I've had one dealing with the customer service over there and they went out of their way to make it right. I second the notion of contacting them and I bet they will make it right.
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Post by arghvark on Feb 16, 2020 14:07:23 GMT -5
Thanks folks. Yes, my impression of their customer service has been very positive.
Getting photos would be challenging as the container is opaque and the oil is very clear. (Plus I didn't think of trying.)
But I'll contact them and see what they say.
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Post by arghvark on Feb 16, 2020 14:25:51 GMT -5
Update: Contected via chat on their web page. My purchase was (much) more than 30 days ago, so nothing they can do. Very disappointed.
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Fossilman
Cave Dweller
Member since January 2009
Posts: 20,722 
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Post by Fossilman on Feb 16, 2020 17:02:11 GMT -5
I deal with them a lot, will have to keep an out now, with my new supply..
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