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Post by rockjunquie on Aug 30, 2020 0:09:04 GMT -5
This isn't about rocks, but jewelry.
My daughter bought a gorgeous bracelet on etsy for her sister's birthday. It is antique heavy silver plate. But that is never mentioned in the ad so my daughter didn't know. I convoed him and asked what it was because my daughter asked me to get some black spots off it before she gave it away. That's how I learned what it was. A Sunshine cloth wouldn't do it, but a Pro Polish Pad did without damaging it. This bracelet is very well made and was sent in an impressive box and presented well. I don't want him to get a negative review for this because the spots were very small and it WAS from 1930. (He repurposes.) So, I sent him a convo telling him what happened and this-- "Since you appear to do such great quality work and present your pieces so well and with such care, I thought I would just give you that feedback."
My feeling is he needs to slow down because he's getting sloppy. My convo to him is meant to maybe make him think about that. I didn't really want to complain or bust his chops. The spots were not a huge issue, but I felt like they reflected badly on his work which is generally high caliper.
So, was I wrong? Maybe he should have gotten a bad review? Maybe, I should have just let it go?
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Post by hummingbirdstones on Aug 30, 2020 0:18:58 GMT -5
I think you gave him some constructive criticism and he should appreciate the fact that you took the time to do so. Way better than getting a bad review.
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Post by rockjunquie on Aug 30, 2020 0:28:38 GMT -5
I think you gave him some constructive criticism and he should appreciate the fact that you took the time to do so. Way better than getting a bad review. Thanks. I hope he takes it as offered. |
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Post by Pat on Aug 30, 2020 10:33:27 GMT -5
That would come under full disclosure—- a must.
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Post by stardiamond on Aug 30, 2020 15:48:19 GMT -5
I do most of my buying on ebay. Unless the item is new and manufactured, I communicate with the seller with positive and negative information in a friendly way. Sellers can get sloppy with their listings and sometimes they will offer an adjustment. When I buy rough, I send pictures of slabs and when I buy slabs, I will send a picture of a nice cab from their material. They generally like to see what was made with their item, unless they are just being nice. I don't think it's fair to leave less than positive feedback when things don't work out with rough or slabs unless there is obvious misrepresentation.
A seller should be appreciative of constructive criticism.
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Post by lpl on Aug 31, 2020 21:56:38 GMT -5
I think what you wrote to him was fair, and hopefully gives him pause to think a bit. I think you did the right thing with leaving no negative review, but offering a bit of constructive criticism via a convo.
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Post by rockjunquie on Sept 2, 2020 9:46:18 GMT -5
That would come under full disclosure—- a must. I have given this a lot of thought because it completely slipped by me that he was less than forth coming in his ad. Ultimately, it's up to my daughter to leave a review. I don't know what she will do and I don't want to influence her. |
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thecrystalisle
starting to spend too much on rocks
Member since October 2020
Posts: 142
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Post by thecrystalisle on Oct 12, 2020 20:28:02 GMT -5
It was nice of you to message him directly with honest advice, and I agree that your daughter should leave a review of her opinion. I am a new seller on Etsy and try to be as professional and forthright as possible. But it also is a bad reflection on the community when sellers intentionally leave out information like that. Since this post was a while ago, do you have any updates on what happened?
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Post by rockjunquie on Oct 13, 2020 8:56:42 GMT -5
It was nice of you to message him directly with honest advice, and I agree that your daughter should leave a review of her opinion. I am a new seller on Etsy and try to be as professional and forthright as possible. But it also is a bad reflection on the community when sellers intentionally leave out information like that. Since this post was a while ago, do you have any updates on what happened? No, I keep forgetting to ask my daughter and I haven't checked the item reviews.
I DID hear back from the seller. He said - and I quote- "Thank you." That was it, so I suspect he was a little miffed.
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