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Post by knave on Sept 17, 2021 18:13:29 GMT -5
They either have a functioning business or they don’t. From what I hear the soft wheels are good. It would be nice if they took PayPal for a layer of protection.
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Post by rockjunquie on Sept 17, 2021 18:50:54 GMT -5
They either have a functioning business or they don’t. From what I hear the soft wheels are good. It would be nice if they took PayPal for a layer of protection. I call them. |
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Post by rockjunquie on Oct 30, 2021 10:01:30 GMT -5
I'm updating my comments. I had to order a wheel I could not get elsewhere. I notice that they no longer charge for using a CC or PP. Also, I got an immediate email receipt and they shipped within a couple days. AND, I got free shipping on the wheel. I don't know if everything is free shipping, but it looks like they stepped into the 21st century.
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rewdownunder
spending too much on rocks
Member since March 2012
Posts: 357
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Post by rewdownunder on Oct 30, 2021 14:37:29 GMT -5
That's good news. They have good prices but shipping and service have been a problem sense the new business a was sold many years ago. We use their resurfaced wheels in the shop and only have had to return one and it was made good right away.
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Post by rockjunquie on Jan 17, 2022 8:50:47 GMT -5
Well, I did it again... I ordered from Johnson Bros again thinking I would get the same stellar treatment that I got before. Turns out, it was a fluke. I placed this order 10 days ago and it has not shipped! Nor have my emails been responded to. I got some Riker cases. Their prices are really good on them, but the aggravation... not so much.
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rewdownunder
spending too much on rocks
Member since March 2012
Posts: 357
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Post by rewdownunder on Jan 17, 2022 13:17:53 GMT -5
Just a question Did you place the order on the internet or phone it in and talk to someone? There is a good chance they are all over in Quartzite. Not your problem but we see this with small dealers in SOCA this time of year. They have good prices but can be a pain to deal with. We are lucky two members of our club work in the area and are willing to go by and pick stuff up. I do not think they are going to change they have been this way for 10 years.
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Post by rockjunquie on Jan 17, 2022 14:27:37 GMT -5
Just a question Did you place the order on the internet or phone it in and talk to someone? There is a good chance they are all over in Quartzite. Not your problem but we see this with small dealers in SOCA this time of year. They have good prices but can be a pain to deal with. We are lucky two members of our club work in the area and are willing to go by and pick stuff up. I do not think they are going to change they have been this way for 10 years. This one I did online, but I have called them in, too. Sometimes they are great and then sometimes they are just awful. I can see them being away and not filling orders, but they are blowing off emails, too.
Yes, I am beginning to accept that this is just how they are.
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vwfence
has rocks in the head
Member since January 2013
Posts: 566
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Post by vwfence on Jan 18, 2022 10:00:10 GMT -5
This is why i quit ordering from them several yrs ago like someone said , they will never change and there are to many dealers like Kingsley North who may be higher but actually have customer service to go with their products
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Post by hummingbirdstones on Jan 18, 2022 10:48:27 GMT -5
Well, I did it again... I ordered from Johnson Bros again thinking I would get the same stellar treatment that I got before. Turns out, it was a fluke. I placed this order 10 days ago and it has not shipped! Nor have my emails been responded to. I got some Riker cases. Their prices are really good on them, but the aggravation... not so much. They do go down to Quartzsite, so I bet that's what the hold up is. Knowing them, they probably don't have any employees to fill orders while they're gone.  |
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Post by rockjunquie on Jan 25, 2022 11:26:23 GMT -5
I just got notice that my order shipped. TOOK THEM 18 DAYS TO SHIP IT!! No word, no excuses, no discount, no return emails. I am beyond pissed.
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Post by knave on Jan 25, 2022 11:32:32 GMT -5
Wtf
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Post by Son Of Beach on Jan 25, 2022 11:34:17 GMT -5
I just got notice that my order shipped. TOOK THEM 18 DAYS TO SHIP IT!! No word, no excuses, no discount, no return emails. I am beyond pissed. Probably those cargo ships in the harbor LOL |
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Post by vegasjames on Jan 25, 2022 13:21:21 GMT -5
Well, I did it again... I ordered from Johnson Bros again thinking I would get the same stellar treatment that I got before. Turns out, it was a fluke. I placed this order 10 days ago and it has not shipped! Nor have my emails been responded to. I got some Riker cases. Their prices are really good on them, but the aggravation... not so much. They do go down to Quartzsite, so I bet that's what the hold up is. Knowing them, they probably don't have any employees to fill orders while they're gone.  Quartzite has a Post Office. They could ship supplies they have with them from Quartzite.
If nothing else they can post on their site that they will be gone on whatever dates and shipments will not start again until they return so people know and respond to emails.
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Post by rockjunquie on Jan 25, 2022 13:32:12 GMT -5
They do go down to Quartzsite, so I bet that's what the hold up is. Knowing them, they probably don't have any employees to fill orders while they're gone. Quartzite has a Post Office. They could ship supplies they have with them from Quartzite.
If nothing else they can post on their site that they will be gone on whatever dates and shipments will not start again until they return so people know and respond to emails.
Exactly. At the least, they should have posted a notice on their site about delays.
I probably sent 10 emails or more asking if my order shipped. No replies.
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rewdownunder
spending too much on rocks
Member since March 2012
Posts: 357
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Post by rewdownunder on Jan 25, 2022 14:19:49 GMT -5
Thanks for the update but that is Johnson Bros. Fair warning to anyone that orders from them. They have some good prices on some things and are easy to deal with in person but do not expect customer service or a free candy bar.
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Tommy
Administrator 
Member since January 2013
Posts: 12,981
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Post by Tommy on Jan 25, 2022 14:28:20 GMT -5
I saw their booth at the PowWow and started headed over to give them a piece of my mind ... then walked on by. As has been said, they are well known at this point for questionable customer service and I don't expect that to change anytime soon.
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vwfence
has rocks in the head
Member since January 2013
Posts: 566
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Post by vwfence on Jan 25, 2022 14:31:46 GMT -5
I didnt know they had any customer service with that business
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Post by rockjunquie on Jan 25, 2022 14:38:42 GMT -5
Thanks for the update but that is Johnson Bros. Fair warning to anyone that orders from them. They have some good prices on some things and are easy to deal with in person but do not expect customer service or a free candy bar. I get that. Sometimes they are good and sometimes they are way beyond awful.
My biggest problem is that I would like to try their wheels. So, I guess I'll just keep my fingers crossed that the order would go well.
I saw their booth at the PowWow and started headed over to give them a piece of my mind ... then walked on by. As has been said, they are well known at this point for questionable customer service and I don't expect that to change anytime soon. Lol! I woulda liked to have seen that! At this point, I'd be afraid of what would come out of my mouth.
Acknowledging that one needs to settle for less is all well and good, but sometimes you just want to bitch out of frustration. I'm sure I will shop there again. The wheels and some of their prices would make me go back.
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rewdownunder
spending too much on rocks
Member since March 2012
Posts: 357
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Post by rewdownunder on Jan 25, 2022 15:14:15 GMT -5
For what it is worth we use their resurfaced wheels at the club shop and they work well and they did replace the one that we had a problem with. I think they are a good value for the price. As I said before we are close enough that to have a club member pick things up so we do not pay for or have to wait for shipping. There was a post here that someone else was also doing and selling resurfaced wheels. I do not think they will cheat you but you know you will have to deal with.
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quartzilla
Cave Dweller 
Member since April 2020
Posts: 1,240
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Post by quartzilla on Feb 18, 2022 20:38:06 GMT -5
I stopped by their warehouse in Orange today and picked up a saw blade and a couple other items. As my pics show its a little bit of a cluster$&@* in there but he had a employee boxing up orders. They don’t have a store front just a small warehouse.   |
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