gemfeller
Cave Dweller 
Member since June 2011
Posts: 4,059 
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Post by gemfeller on May 2, 2022 2:25:20 GMT -5
Maybe JB's service varies depending on the item ordered. I've had nothing but great results with them (knock on wood?) I ordered a wheel and another item on 4/25. It was invoiced on the 28th and received here in AZ on the 30th. Not bad.
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Post by rockjunquie on May 2, 2022 5:19:21 GMT -5
Maybe JB's service varies depending on the item ordered. I've had nothing but great results with them (knock on wood?) I ordered a wheel and another item on 4/25. It was invoiced on the 28th and received here in AZ on the 30th. Not bad. I think I have had about 75% abysmal service and 25% stellar service. It's a mixed bag. Some of their prices just can't be beat, though, so I take the risk. |
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rockbrain
Cave Dweller
Member since January 2022
Posts: 3,167
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Post by rockbrain on May 5, 2022 8:48:25 GMT -5
I must be on a roll. I ordered from Hans and had great luck. I also recently ordered from Johnson Bros. My package arrived quickly, everything was correct and in good condition. Of course I still haven't heard back from my email with an issue from several months ago!. I guess I got a hit on the hit and miss cycle.
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Post by Bob on Jun 6, 2022 9:52:12 GMT -5
I have dealt with JB a few times and am thinking of not doing so again. I tend to buy 100lbs or so of grit at a time. With the first order a year or more ago, I included a note to not process the order until shipping cost was confirmed, because there was some confusion about how much it would be according the their website vs the cart. They shipped anyway w/o confirming with me which didn't make me happy at all. On April 17, I had another order for lots of large grit. They responded may be delayed until mid-June due to COVID or delays or something like that. I was fine with that, and said no problem. I inquired on June 4 as to how it was going, just to check. No response for three weeks. Inquired again on June 25 and got a response that due to port congestion might be available next week. I cancelled the order and said the reason was lack of communication. I'm not upset but just feel twice is enough for me. An update on this. I've been having a hard time in the last 6 months getting grit larger than 80. My normal supplier has been low and KN hasn't had their usual flat rate sales on it. So I gave JB another try, and bought 90lbs of 46 grit. All went fine. Their communication was excellent and it arrived fine and earlier than expected too. In fact, their communication was a bit above average. Maybe they are aware of criticisms. It was packaged uniquely. The 2 flat rate boxes were damaged, a couple of corners were broken out, but there was no leakage which was a pleasant surprise. The grit was in a tough white plastic bag made of cross woven strips. And inside that, was another clear plastic bag though very flimsy. But some care had obviously been taken. It looked to me like that white bag of woven strips was good enough to not leak, as if it gets pressed by a heated roller or something like that when manufactured. Since the bag inside that was too flimsy to lift, they must have put the flimsy plastic bag inside the tough white plastic bag, before pouring in the grit, just as one extra layer of leak proofing which impressed me. Another update. I ordered almost 100lbs of 60/90 last night, maybe 8pm or so. Today I get in my email that it had shipped at 3am! I checked the tracking number and it was real. I guess I wasn't the only one that wasn't sleeping soundly last night. Now that is fast! |
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Post by Bob on Jun 9, 2022 17:17:00 GMT -5
An update on this. I've been having a hard time in the last 6 months getting grit larger than 80. My normal supplier has been low and KN hasn't had their usual flat rate sales on it. So I gave JB another try, and bought 90lbs of 46 grit. All went fine. Their communication was excellent and it arrived fine and earlier than expected too. In fact, their communication was a bit above average. Maybe they are aware of criticisms. It was packaged uniquely. The 2 flat rate boxes were damaged, a couple of corners were broken out, but there was no leakage which was a pleasant surprise. The grit was in a tough white plastic bag made of cross woven strips. And inside that, was another clear plastic bag though very flimsy. But some care had obviously been taken. It looked to me like that white bag of woven strips was good enough to not leak, as if it gets pressed by a heated roller or something like that when manufactured. Since the bag inside that was too flimsy to lift, they must have put the flimsy plastic bag inside the tough white plastic bag, before pouring in the grit, just as one extra layer of leak proofing which impressed me. Another update. I ordered almost 100lbs of 60/90 last night, maybe 8pm or so. Today I get in my email that it had shipped at 3am! I checked the tracking number and it was real. I guess I wasn't the only one that wasn't sleeping soundly last night. Now that is fast! And when I got home from work yesterday, it was on my porch! They have earned my future business! |
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