|
|
Post by cpdad on May 19, 2007 23:44:11 GMT -5
daniel scroll to the bottom of the feedback page...and do 200 items per page...and go back 1 page at a time...the negs and stuff is amazing...it never stops...kev.
|
|
|
|
Post by Toad on May 20, 2007 6:53:28 GMT -5
Feedback I saw was less than 96% and 6 neg in six months. But, with almost 2000 feedbacks, maybe 6 is par. I do think that oflks buying finished jewelry and cut stones looking fo rrock bottom price are going to be dissapointed when they get only what they pay for. On the other hand, some sellers get to 2000 and have 99%+ positive. Hard to know. There's a difference in getting what you paid for and having the auctions misrepresented. In this case it appears the seller was in the wrong, rather than a sour grapes buyer. |
|
blarneystone
spending too much on rocks
Rocks in my head
Member since March 2010
Posts: 307
|
Post by blarneystone on May 20, 2007 8:55:25 GMT -5
Whoa.. You're right Toad. A close look at the seller's feedback reveals plenty of neutrals and some that left a positive feedback rating had left a negative comment. Most of the complaints seem to be slow shipping, item not as described or even worse, didn't receive anything!!
Not this kid....
Dan
|
|
|
|
Post by deb193 on May 20, 2007 11:47:03 GMT -5
Allright. I only looked at the 1st page and the smmary. There do seem to be a lot of issues. Kevin's idea of asking for some sort of explination seems to be valid. ... I notice no response so far.
|
|
desertdweller
fully equipped rock polisher
Member since August 2006
Posts: 1,803
|
Post by desertdweller on May 20, 2007 12:26:18 GMT -5
Feedback scared me off, doesn't look like he ever gives anybody's money back when the item isn't received. That's just wrong in my opinion, heck I even refund shipping............Or I would if anyone ever asked me for a refund, luckily that hasn't happened yet! Whew....
|
|
renochris
off to a rocking start
Reno Chris
Member since May 2007
Posts: 9
|
Post by renochris on May 20, 2007 16:21:49 GMT -5
Wow! What a great way you all have to welcome the new members! Don’t ask questions, just stab him in the back, pile on and start attacking! Just for the members here who dont bother to read, I am not the guy complained about at the top of this thread, nor have even one of the folks here complaining about me ever purchased even one thing from me and had any problem. This is just a b*tch session started here apparently for my benefit.
I take it from your comments that none of you have any experience selling on ebay, beyond maybe one or two items here and there. If you have please post your ebay name and we will all start attacking you!
I have been selling for many years and have completed over 5,000 transactions, so I will give you some more info.
1) It is easy to game the feedback system and if I were dishonest, I’d have a better feedback score. It is super easy to create phony ebay IDs – there are actually computer programs written by thieves that create them by the hundreds. If I was dishonest, I’d just make a few hundred phony IDs, sell myself some inexpensive items, and then give myself a whole bunch of positive feedback saying what a great guy I am. Thieves do it all the time. The easier thing, and not dishonest would be for me to just create another ID and just use that one instead of my old one. I’d have fewer total feedbacks, but a higher positive percentage.
2) Return customers are not counted in the feedback system. I have folks who buy goods from me every year. They have left 30 or more positive feedbacks, but the system counts only one – the rest are considered as duplicates.
3) Most buyers never leave feedback at all. In general, a high percentage of folks who are unhappy will file negative feedback, but a larger percent of folks who are happy don’t bother to take the time to file feedback. Most who do file positive feedback, do so because they want the return positive feedback for their own accounts. I have completed several thousand transactions of folks who are happy and dont bother to post feedback - even though some will send me an email saying thye like the product they bought.
4) I compete against guys from Asia who sell colored cubic zirconia and call it genuine “tanzanite” or “sapphire” etc. If they get too many negative feedbacks, they just create a new ID and start selling under the new name, with 100% positive feedback from their own phony IDs. They have their stones made in a factory to whatever color they want. I have to sell what nature makes, as I sell no synthetics.
5) Most ebay customers for jewelry buy on a lark and don’t really know a lot about what they are purchasing. A good percentage of folks who are unhappy with their purchases are unhappy with the size or color of the stone they purchase. As an example, my add clearly says I am selling a 3 mm earring stud. But the picture on their screen shows a stone the size of their thumbnail. When the earrings arrive in the mail, they are 3mm stones, exactly as advertised – but the buyer is mad, because they are not as big as a thumbnail (about 12 mm). Same thing with color – the colors you see on your screen depend on the type of screen you have, the settings it is set to and its age. But if my stones don’t match what they saw on their screen, a certain small percentage are unhappy and think I am a crook.
6) The comments about sometimes slow to ship or respond – I’ll admit that is something I am guilty of at times. This is a sidelight, and certainly not a full time job. I have a wife and kids that come first. On the other hand, I get customers who bid 4 days before Christmas and expect delivery by the 24th!
7) Sometimes the post office itself can create serious problems. I had a guy a while back that I sold him 3 turquoise cabs for $45 (it was nice stuff). I shipped him the cabs in a timely manner. After 3 weeks he still did not have them. He thought I was a crook, but I gave him a refund (real crooks don’t give refunds). After 6 weeks in the postal system, the cabs finally arrived. He was honest enough to let me know and then go ahead and pay for them as we originally agreed. Sometimes problems in the mail don’t have as nice an ending. I have also had people register for ebay, then move some months or a year later. Then they buy something from me, and I ship it to the address they have in the ebay system. They never get the item because it arrives at the old address and they never changed their address in the ebay system.
8) ALL OF MY BUYERS – 100% of my customers - get either the goods they ordered or a full 100% refund. Yah, it may take a while to get a refund processed, and because I know the post office sometimes badly delay stuff I like to wait and see if the goods will show up.
Not one of you guys knows me in the slightest, but how quick and easy you all find it is to pile on and attack the new guy. Its one of the bad things about the internet. If you want to make comments like this, I challenge you to sell 1000 of your own handmade lapidary items on ebay. Then come back here and we will see if your feed back is loads better than mine. If it is, then you can tell me how its done. My “really bad” feedback is less than one unhappy person in 20. Let’s see what yours is after a few thousand transactions. Walk a mile in my shoes before you condemn and fire shots at me.
I cut my first cab in 1974 – and have been active in lapidary and rock hunting ever since. I hunt rocks and gems in the field every chance I get to this day. I was so interested in rocks when I graduated from high school; I went to college and started my degree in geology (ended up with a degree in Mine Engineering, a related field). I know what I am talking about when it comes to rock hound stuff.
Chris
|
|
|
|
Post by Toad on May 20, 2007 17:13:45 GMT -5
Not attacking you personally, Chris - just your rating. I never buy from anyone under 98 and rarely under 99. I've been on ebay long enough to know how it works.
175 total transactions, 96 overall rating, no negatives. So lots of dupes. Sold about 30 lots, all positive. Not nearly as many as you, but I've been on ebay since January 1999.
I realize people don't always know what they're getting, and I'm sure that sellers often get screwed. But sometimes they deserve negative feedback. I've fallen for the bait and switch a couple times by not being careful with shady sellers and they had much higher ratings than you.
Maybe you attract the wrong type of buyers, maybe you aren't good at listing your auctions accurately, maybe it's just you against the world...
So I won't ever buy anything from you on ebay, but it doesn't mean we can't exchange ideas here on this board. I'm always willing to learn.
Todd
|
|
|
|
Post by cpdad on May 20, 2007 18:39:17 GMT -5
great goodness chris...i was the 1 that started this about your feedback...and i stick by it...its pretty bad....i said it wasnt against you personally....just wanted to know if any issues about your feedback were being worked on in case any of here wanted to bid on your auctions.
1 of your biggest problems is that you use pics of items that are not of the actual items to be received...i know of no one on this great board that will bid on an auction where the pics are not of the actual item to be received...thats a big..no no
you seem to have a lot of knowledge in your area..and could provide a lot of experience of various things to the board...and the degree in mining is so cool...you have a wonderful website...and your ebay fraud tips are spot on...i certainly hope you hang out with this board.
as far as selling on ebay...i only deal sometimes in glassware...high dollar glassware...let me make the slightest mistake with a pic...or description..or forget the slightest flaw in an auction...and i would pay dearly...but i have managed to avoid that by being dead accurate with my descriptions.
here is the i.d. that i sell high dollar glass on...and buy a few small items...the feedback is not high...but ive probably sold 15 grand in glass on it...and so far not 1 mistake.
please hang around with us...we just probably wont buy from you on ebay ;D...kev.
i
|
|
renochris
off to a rocking start
Reno Chris
Member since May 2007
Posts: 9
|
Post by renochris on May 20, 2007 18:42:52 GMT -5
Genuinly Toad, I hope you do not ever buy anything from me. You aren't even sure which thread you are responding to, nor how many feedbacks I actually have, but you know it all.
You have 30 sales in 8 years time, woop-de firggen do. I've done twice that in a week many times.
This was not an exchange of ideas, it was a lynching.
cpdad - glass items are totally uniform, each one like the next. There is probably no point in you doing a unique photo for each one. Of course you are welcome to your opinions, but again - noe of you guys sell your own lapidary or if you do it only a cople items here and there. Perhaps I should start again with a clean ID, none of you would ever know the difference.
Chris
|
|
|
|
Post by cpdad on May 20, 2007 19:08:48 GMT -5
oh good lord chris...in the world of carnival glass each and every peice of glass is different...and flaws are in 99 percent of the glass...1 flaw and the price drops from 2K to 900 bucks...and i must get it right the first time...but hey im not going to get into a pissing contest with ya....you know your stuff and i know mine ;D
wanna start over? ;D...kev
|
|
renochris
off to a rocking start
Reno Chris
Member since May 2007
Posts: 9
|
Post by renochris on May 20, 2007 19:15:44 GMT -5
i certainly hope you hang out with this board. please hang around with us...we just probably wont buy from you on ebay I really dont care if any of you buy from me on ebay, I never suggested that any of you would or should. You were the one who brought me up and painted me as a crook, criminal and bad guy all on your own. Personally, if this is the kind of personal attack that passes for normal on this forum, no amount of money could keep me here. So dont expect me to stick around so you can keep tarring and feathering me. I was actually kind of excited to find this forum the other day, I have particpated in other related forums for prospecting but did not know of similar ones for rock hounds. I did not know however that this is one of those forums where everyone just attacks and bashes everyone else. Now I am looking forward to seeing this thread die off and move down the column and be forgotten so I can quietly leave........ Chris |
|
|
|
Post by cpdad on May 20, 2007 19:36:40 GMT -5
you dont seem to get it chris...and maybe if i was you i wouldnt either... but forget about ebay for a moment...we kinda look out for the group as a whole...maybe i shouldnt have pointed out the feedback...but i dont think did a bad thing.
we kinda look out for all around here...i sure hope you hang around...i do...and as i said before you seem to have a lot of wisdom....whether i can convince you to hang around or not is up to you...but if you do...you will be kinda watched out for...whether you need it or not.
so if you think me pointing out a seller with bad feedback to our group is a bad thing ...im sorry.
i said before you seem to have great knowledge from your website....and i personally would love to talk to you more...so i figure ya gonna do what ya gonna do.
not much more i can say....kev.
|
|
|
|
Post by deb193 on May 20, 2007 20:12:34 GMT -5
Chris, the feedback is ALWAYS going to be an issue - especially when you are posting tips about ebay transactions. You practically asked people to look at pages linked to your guide's URL. I think the asking for some "words" about the feedback was fair. This is a place of mostly buyers, and we do try to look out for each other. So it was bound to come up here. Anyone who seems to be held in good regard here might be taken by other RTH'ers who are less internet/ebay savvy as an endorsement of you as a seller, and "looking out" means making clear to others if and when that endorsement is not there.
I do think some of your points about the flaws in the feedback system and the unreasonableness of some buyers are correct. I also wondered if the type of small goods you had and the nature of ebay bargain hunters for some items like jewelry might not have been part of the problem. However, the defensiveness in your replies above, the way you tried to leverage good will in another thread, the way you brought the attack to others ... well all that makes me think that 1) you may not good at working things out with buyers, 2) I personally would not want to be in a discussion with you if I had an issue about an item I bought because you turn nasty real quick.
I don't know the real you, only the entity I have seen interacting here. I am not judging a person I have not met, but only the tone/ability/judgment I have seen here. Basically, I am warned off by the response I have seen here
|
|
|
|
Post by cina on May 20, 2007 20:31:37 GMT -5
" noe of you guys sell your own lapidary or if you do it only a cople items here and there. Perhaps I should start again with a clean ID, none of you would ever know the difference." This is just silly to say have you talked to each and every one of the over 1000 members of RTH what no well then maybe you are the one that is clueless! I try hard to not get in anyones way but you are messing with my friends and family and well I don't like the tone you have. I do not use E-bay but Chris I am sorry Even if you do know alot I don't think there is one thing I could learn from a person who has handled this like a spolid child!!! Steph  |
|
|
|
Post by cpdad on May 20, 2007 20:44:57 GMT -5
you qouted this.......we just probably wont buy from you on ebay.......but you forgot to put this at the end of the qoute ;D ;D ;D ;D ;D ;D ;D ;D ;D as i did...just thought id let you know
|
|
desertdweller
fully equipped rock polisher
Member since August 2006
Posts: 1,803
|
Post by desertdweller on May 21, 2007 3:34:09 GMT -5
Chris, My husband and I sell on ebay and we have both sold our finished lapidary stones to many buyers. I have a feedback score of 365 with 100% positive feedback, total positive feedback is listed directly under your "feedback score" and I have 631 positive feedbacks and a lot of returning customers. Communication is the key for all transactions in my opinion, nothing happens without it. From what I have read in your feedback profile, that seemed to be the biggest complaint is that you never responded to any of your unhappy buyers within a reasonable amount of time and according to your profile that was weeks in some instances. Now.....So you don't think this is another personal attack, I would just like to ask you a few questions. Why would you let even a few days go by before responding to an email that you had received from an unhappy buyer? That is your first chance to turn everything around in a deal that is going bad.
Also, you said you had completed over 7000 transactions? According to your profile you have 2618 or something like that, How did you come up with over 7000?
Ebay has been a stepping stone for us, it was a good way for us to get a little exposure, meet some important buyers, (large and small) and every person buying something from us is important and because of the way we communicate with our buyers we don't really use ebay that much anymore. Before my transactions are complete, I try to make sure the other party involved knows how to reach me via telephone and email so that they can order whatever it is they are interested in, directly from us so we both can avoid charges and fees by listing through ebay.
So even though we haven't had several thousand transactions via ebay, the few hundred that we have had have turned into regular, repeat monthly sales and that is the best thing about this whole gig.
ebay ID's
rare_earth_treasures
azcuoxides
|
|
blarneystone
spending too much on rocks
Rocks in my head
Member since March 2010
Posts: 307
|
Post by blarneystone on May 21, 2007 6:57:05 GMT -5
Well... I'm taking notes Jamie!
See Chris... this board is great!! You even get free consulting from one of the best lapidary rough vendors in the business. Stick around! You might learn a few things....
Dan
|
|
|
|
Post by rockyraccoon on May 21, 2007 9:20:44 GMT -5
chris your signature has your website address. the link to look at your ebay items, feedback, etc. is on your website. i didn't need anyone on the board to point me there. you provided the info. if you just had 1 person saying they didn't receive their items or that the color was much lighter than shown, i would agree that you just can't please everyone and things happen but it is a consistant complaint from start to present. and pointing out the ways you could really rip someone off if you wanted to, did not make me feel more confident.
kim
|
|
stoneman92
starting to shine!
Member since February 2007
Posts: 30
|
Post by stoneman92 on May 21, 2007 15:00:28 GMT -5
Geez! What a sad bunch of posts.
Looked at feedback left, not one neg showing left in the year I looked up on Chris. Even those that left him a neg already had feedback left that was pos from him, not how dishonest people operate on Ebay. Imagine that, a seller that leaves feedback before the buyer!!! How often does that happen?? I just did some checking on my feedback, 2000 plus showing now. Average was about 60% from people that seemed happy, 100% left by those few who were not. My first neg was someone who emailed that they didn't like people with 100% positives.
I think you might be right, Chris. Delete and come back and give the board another try. You sure seemed to have irritated some Professional Ebayers that have such high feedback numbers to prove their expertise!! There are some here that aren't so quick to criticize others. You have very helpful information on your site to help people to NOT get ripped off on Ebay (another sign of a crook for sure!!) The information provided was enjoyable to look through and sure appeared to me to be from a nice person. Guess you know I sure won't put my Ebay info up here, those 6-7 people out of the several thousand that left me a neg surely mean that I am dishonest!!
|
|
|
|
Post by Toad on May 21, 2007 17:52:42 GMT -5
Never said he was dishonest, but it appears he doesn't know how to run an ebay store. And as several other people pointed out, its not just 6 or 7 buyers leaving feedback that gave him his bad rating - but 80 with very consistent complaints. So a pattern.
I have bought from people with negative feedback but I scope it out first. I may not have 2000 feedback, but I can tell if complaints are from a bunch of whiners with unrealistic expectations. In my opinion, Chris' feedback warrants that I pass him by. My loss? Maybe? But why take chances when there are so many other sellers out there that I'm not worried if the box will show up or if the merchandise will be as described.
You only have 6 or 7 negatives with 2000 positive. I would definitely consider buying from you - after checking of course. I know, I know... you don't want me bidding on your auctions either. But maybe that is your loss.
|
|
Nov 15, 2024 17:44:51 GMT -5
Nov 15, 2024 17:44:51 GMT -5
